Augmented Reality

TeamViewer Assist AR

Augment Your Frontline Workforce Remote Support for Anyone, Anywhere, Anytime

TeamViewer Assist AR is a comprehensive, scalable enterprise AR solution that caters to every customer based on their business needs.

Trusted By

Companies Across the Globe

Repair & Maintenance Operations

Provide real-time support for your customers or service technicians.

Imagine a factory worker in France repairing a production machine that was engineered and manufactured in Germany or Japan. Getting an expert on-site would take days with considerable cost. Using TeamViewer Assist AR, the manufacturer’s support expert can remotely guide the technician through the repair with augmented reality.

  • Improve first-time fix rates, avoid unnecessary site visits, and reduce costs
  • Prolong machine health with guided preventative maintenance
  • Record support sessions for future training and knowledge transfer
  • Decrease human errors and avoid machine downtime
  • Help customers perform first-level troubleshooting
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Field Service

Support your field service technicians no matter where they are.

Using TeamViewer Assist AR, remote experts can securely provide step-by-step guidance to field technicians during a live video session, or aid them in complex fault resolution. Improve processes and increase accuracy with comprehensive expert guidance.

  • Improve service resolution time with real-time expert guidance
  • Provide instructions for complex procedures as needed, minimizing human error
  • Share files and resources, like manuals or diagnostic data, directly within the video session
  • Guide and mentor junior technicians more quickly while ensuring safety and compliance
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Benefits
Solve problems faster

Solve problems faster

Enable your service technicians and customers to get instant support from experts with interactive video support calls and minimize machine downtime.

Accelerate Knowledge Transfer

Accelerate Knowledge Transfer

Onboard and train junior technicians quicker by enabling senior experts to guide them remotely and record important sessions for future training and faster knowledge transfer.

Reduce Costs

Reduce Costs

Reduce travel costs by minimizing on-site visits with remote expert help for service technicians and customers.

Improve Processes and Operations

Improve Processes and Operations

Improve processes and operations with dynamic, contextual information exchange through a collaborative peer-to-peer remote support AR session.

Stay Secure

Stay Secure

All remote sessions are AES-256 bit end-to-end encrypted, complying with SOC2, HIPAA/HITECH, ISO/IEC 27001, ISO 9001:2015, and GDPR.

Innovative Business Models

Innovative Business Models

Innovate and expand your Service Level Agreements (SLA) with AR-powered remote support. Digitize and optimize downstream services, such as after-sales, and dealer service.

Secure Augmented Reality Remote Assistance Solutions for Companies of All Sizes
Assist AR Lite

Out-of-the-box AR remote assistance solution for individuals and small teams.

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Assist AR Professional & Enterprise Solutions

Configurable solution catered to the individual needs of bigger organizations, seamlessly integrated within existing systems and processes.

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Customer Success Stories

Toyota Deutschland GmbH

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Leitner Ropeways

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TTS Group

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HURCO

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S-Klima

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ALOtec

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Explore all the benefits that TeamViewer Assist AR has to offer.

Simply fill out this form or call us:

  • +1 800 638 0253 (Toll free) en
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