AUGMENTED REALITY-POWERED SUPPORT FOR EVERYONE

TeamViewer Pilot

TeamViewer Pilot uses augmented reality to help you help anyone, anywhere. With 3D object tracking, you can place spatial markers that “stick” to real-world objects, highlight things, and add text annotations in the live video stream that your service technician or customer shows you through their mobile device camera or smart glasses. There’s no guesswork about which lever to pull, which wire to cut, or which button to push because the remote expert can see exactly what you see and help solve the issue with step-by-step visual support.

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Augmented Reality-Powered Remote Support

For Repairs and Maintenance

Provide real-time support for your customers or service technicians.

Imagine a factory worker in France repairing a production machine that was engineered and manufactured in Germany or Japan. Getting an expert on-site would take days with considerable cost. Using TeamViewer Pilot, the manufacturer’s support expert can remotely guide the technician through the repair with augmented reality.

  • Improve first-time fix rates, avoid unnecessary site visits, and reduce costs
  • Prolong machine health with guided preventative maintenance
  • Record support sessions for future training and knowledge transfer
  • Decrease human errors and avoid machine downtime
  • Help customers perform first-level troubleshooting

For Field Service

Support your field service technicians no matter where they are.

Using TeamViewer Pilot, remote experts can securely send work instructions to field technicians during a live video session, or aid them in complex fault resolution.

  • Improve service resolution time with real-time expert guidance
  • Approve inspections from your desk and record them for documentation purposes
  • Provide instructions for complex procedures as needed, minimizing human error
  • Share files and resources, like manuals or diagnostic data, directly within the video session
  • Ramp up junior technicians more quickly while ensuring safety and compliance

Free for Personal Use

Help your family and friends from anywhere.

Does your grandfather need help setting up his WiFi router? Does your mother have trouble using the TV remote? You can use TeamViewer Pilot to help your family and friends through interactive video sessions — anytime, anywhere — using just your smartphone.

  • Mobile-to-mobile support using any Android or iOS device
  • Assist in real time by marking, drawing, or adding text in a live video session
  • See what your connection partner sees via their smartphone camera
  • Use 3D annotations that stick to real-world objects, even as the camera moves
  • Get started with TeamViewer Pilot instantly, free for personal use

Key Benefits

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Solve problems faster

Enable your service technicians and customers to get instant support from experts with interactive video support calls.
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Accelerate Knowledge Transfer

Onboard and train junior technicians quicker by enabling senior experts to guide them remotely and record important sessions for future training and faster knowledge transfer.
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Reduce Costs

Reduce travel costs by minimizing on-site visits with remote expert help for service technicians and customers.
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Improve Processes and Operations

Perform quality inspections of service remotely and improve training practices by recording actual service call sessions.
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Stay Secure

All remote sessions are AES-256 bit end-to-end encrypted, complying with SOC2, HIPAA/HITECH, ISO/IEC 27001, ISO 9001:2015, and GDPR.
Billed as one annual payment

Named user licensing — monthly price applies to 1 TeamViewer Pilot expert.

How to  Get Started  with  TeamViewer Pilot

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Download and install TeamViewer on your computer or mobile device. Download TeamViewer now.
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Ask your support requester to install the free TeamViewer Pilot app for Android or iOS.
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Enter your support requester’s TeamViewer ID (the TeamViewer ID displayed in the TeamViewer Pilot app) into the TeamViewer Partner ID field and connect.

Let’s Connect

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