Customer Success Story
At DHL Supply Chain, the vision picking solution xPick runs on smart glasses as a worldwide standard for their warehouses.
Worldwide Deployment of Vision Picking
DHL Supply Chain successfully completed its global augmented reality pilots and is expanding its “Vision Picking” solution to more warehouses around the globe, establishing a new standard in order picking for the industry. The smart glasses provide visual displays of order picking instructions along with information on where items are located and where they need to be placed on a cart, freeing pickers’ hands of paper instructions and allowing them to work more efficiently and comfortably. The international trials have shown an average improvement in productivity by 15 percent and higher accuracy rates. The user-friendly and intuitive solution has also halved onboarding and training times.
Permanent Use of Augmented Reality
After having completed a pilot program across the U.S., Mainland Europe and the UK throughout different industries such as technology, retail and consumer, DHL has now established the Vision Picking solution for the long run. The technology has matured to become a standard, replicable solution for customers, allowing faster and easier implementation in their operations and helping them to benefit from productivity gains through increased speed of operations and better picking accuracy.
A New Way of Working
Employees have been enthusiastic about being able to use state-of-the-art technology and are pleased with how light the smart glasses are, and how much more comfortable the process is now with hands-free picking. “We are very satisfied and happy that the pilot phase went so well and that we can now say augmented reality technology is one of our standard offerings at DHL Supply Chain,” Voss adds. “As one of the first logistics companies using the technology, we have truly established a new way of order picking in the industry.”
DHL has been working alongside three partners in the pilot phase. TeamViewer Frontline provided the augmented reality software xPick, whereas the recently announced Glass Enterprise Edition and Vuzix M100 and M300 glasses were used as hardware.
More Sites in the Future
Further proofs of concept running in Asia and Australia with other partners show similar promising benefits. Following the success of its Vision Picking program, DHL is looking into additional applications for augmented and virtual reality such as trainings, maintenance, dimension calculations and more.
- Augmented reality supported glasses now business-as-usual in warehouses around the globe
- Successful completion of international trials proves stability of functionalities and value of solution
- Productivity at trial sites has improved on average by 15 percent, with higher accuracy rates and approval ratings by users