TeamViewer Pilot

Augmented Reality to Strengthen Field Service

Field service managers are looking to gain competitive advantages by deploying augmented reality solutions like TeamViewer Pilot that help improve key service metrics and save costs. With remote access more valuable than ever, there’s never been a better time to look into AR.

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TeamViewer Pilot

The current market landscape is fraught with economic volatility, forcing almost all industries to rethink their existing service business models. Field service managers are looking to gain competitive advantages by deploying augmented reality solutions like TeamViewer Pilot that help improve key service metrics and save costs.

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Industry Spotlight

Faster Service with Lower Costs

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Aviation

In the aviation industry, 37,400 new aircraft will be put into service over the next 20 years. Regularly servicing these machines is time-intensive and requires skilled workers with an eye for detail. With TeamViewer Pilot, field service technicians can get the remote assistance they need anytime, anywhere.

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Manufacturing

Downtime is the enemy of all manufacturers. TeamViewer Pilot improves remote diagnostics and resolution of mechanical failures through real-time visual collaboration between field technicians and remote experts, helping you prevent costly downtime and eliminating unnecessary field visits.

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Health

Patients deserve medical devices that work correctly and consistently. TeamViewer Pilot enables medical equipment manufacturers to achieve their highest uptime levels, ensuring compliance with SLAs while boosting revenues from consumables and reagents through timely remote service.

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Energy

Getting experts and needed spare parts to an offshore rig or other remote areas are logistical challenges. With TeamViewer Pilot, your remote teams are always able to reach out to your experts on the mainland when they need assistance with complex maintenance tasks.

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How does field service benefit from Pilot?

With TeamViewer Pilot installed on your field service technician’s smartphone or smart glasses, you can provide assistance remotely from a PC or smartphone. But Pilot is much more than a streaming video call app. It’s a cost-effective, easy-to-use, secure remote support tool for professionals with demands for off-site expert support.

By deploying TeamViewer Pilot, you can improve key service metrics such as:
  • First-time fix rates
  • Mean time to repair
  • Mean time between failure
  • Repair SLAs
  • Equipment downtime, and many more

Questions?
Connect with us to talk to a TeamViewer expert for your industry.

Call:
  • +1 800 638 0253 (Toll free) en

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