TeamViewer Tensor: Proactive enterprise IT support

Provide real-time support for every user and any device, backed by enterprise level security controls. Less downtime, less disruptions. 

  • AI-driven remote access and support you can trust.
  • Secure, dependable, and built to scale—from frontline devices to legacy systems.
  • Automate and accelerate resolutions—work smarter and fix issues faster with TeamViewer Intelligence.
  • Less downtime, less disruptions
Trusted by 3700+ enterprise customers globally

Find out how to solves 99% of IT support tickets remotely with TeamViewer—Book a consultation.

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Remote support engineered for enterprise scale

Provide real-time support for every user and device, backed by enterprise level security controls. 

TeamViewer Tensor is your 360° cloud-based remote connectivity solution for all PCs, phones, headless devices, OT machinery, and embedded platforms in your organisation—both on-site and across the globe.

  • Reliable

    Keep critical systems available with instant, real‑time remote access no matter where devices operate.

  • Secure

    Safeguard every connection with end‑to‑end encryption, conditional access, and single sign‑on.

  • Scalable

    Manage anything from a single laptop to 500,000 edge devices—all from one centralized console.

  • 111,528 reviews

  • 3,492 reviews

  • 2,671 reviews

  • 11,559 reviews

Key features

Everything your IT team needs to control, troubleshoot, and resolve issues fast. 

  • Remote access

    Connect to any device, from anywhere, in seconds—even on low‑bandwidth networks. No matter where devices operate.

  • Unattended access

    Wake‑on‑LAN lets you restart and patch sleeping devices without disrupting end users.

  • Conditional access

    Define granular rules to control who connects, when, and from which networks or locations.

  • Single sign‑on (SSO)

    Streamline user logins with SSO integrations for Okta, Azure AD, Ping Identity, and more.

  • Session insights

    AI‑powered summaries and analytics provide instant visibility into support interactions.

  • Device‑agnostic control

    Support Windows, macOS, Linux, Android, iOS, embedded & industrial systems from one platform.

Henkle case study

Supporting 60,000 devices worldwide—Henkel’s story

Henkel consolidated global IT support with TeamViewer, boosting efficiency and achieving 100% compliance with strict security policies.

  • Unified support across 60,000 devices
  • One solution replacing multiple disconnected tools
  • Seamless, secure remote access for a hybrid workforce

framas solves 99% of IT support tickets remotely with TeamViewer

TeamViewer has been the remote access solution of choice at framas for over ten years and is an important part of the company’s digitalization strategy. In addition to the travel time saved and an IT service that is ready for use at any time, TeamViewer contributes to higher productivity and helps framas to position itself as a supplier at eye level with its demanding customers.

“Cybersecurity has always been a priority for us, and this will continue in the future. With TeamViewer Tensor, in addition to end-to-end encryption, we benefit from other security features such as single sign-on, connection traceability and better management of the IT pool.”

Apostolos Georgiou IT administrator at framas

The numbers speak for themselves

600,000+

customers worldwide

2.5 billion

devices connected

Up to 45 million

devices online at the same time

Certified excellence

Ready to eliminate IT bottlenecks?

Discover how TeamViewer can keep your entire digital ecosystem running—anytime, anywhere.