From intake to resolution and everything in between, servicecamp makes working support tickets a painless experience. You can set up intake forms to collect relevant information from your customers, and servicecamp will even integrate with Gmail and Outlook so you can manage everything in one place.
Collaboration Made Easy
As requests come in, you can easily sort, prioritize, and assign tickets to team members for service. Get stuck on a tricky issue? Flag a ticket for follow up, request collaboration by assigning responsibilities to various team members, and add private notes that can only be seen by your team.
Efficient, Personal Support
Since servicecamp keeps support tickets from getting lost in clunky systems and endless email chains, you can be confident that your ticket response time will improve dramatically. Plus, you can easily interface directly with clients via chat or video, or take remote control of their system with one click.
Build Your Knowledge Base
Categorize tickets by topic so that, over time, you can identify recurring issues and persistent needs to help improve your overall service model.