Demant

Customer Success Story

Demant

TeamViewer and Demant: One Tool, Endless Possibilities

Peter Kryger Nordic service desk at Demant Global IT

TeamViewer is being embraced by so many users at Demant because of its efficiency and simplicity. For this reason, we do not just view TeamViewer as an ad hoc resource, but an invaluable asset to our organization that has become truly ingrained into our daily operations. We look forward to continuing our partnership and seeing the possibilities it brings in the future.

The Demant Group, headquartered in Copenhagen, Denmark, is a world-leading hearing healthcare and technology group. Committed in all areas — from hearing care, hearing aids, and hearing implants, to audio solutions, diagnostic equipment and services — Demant has more than 16,000 employees globally in multiple business units. To be close to its customers, the company also runs many retail stores.

Challenges

  • Finding a solution that could be managed and centralized on a global scale, including meeting fast-changing compliance needs in the medical sector.
  • Looking for a support tool that could handle the sheer scale of Demant, get implemented across all its business units, and address a diverse set of use cases.
  • Finding an efficient solution that did not compromise customer satisfaction and helped Demant maintain its market-leading status.

Solution

With TeamViewer, Demant faces no boundaries when it comes to supporting both its employees and end users. Using TeamViewer’s remote support technology, Demant can simply and easily enable customers to address issues fast. Unsurprisingly, TeamViewer is now firmly ingrained into Demant’s IT infrastructure and has been a trusted partner for more than ten years.

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