Remote Support with Augmented Reality
xAssist provides innovative remote support and is available on all common smart glass models. When service or support is needed, xAssist helps you to reduce response time and save travel costs.
xAssist Makes Service and Support Easier
Remote support with xAssist offers you significant advantages.
How You Can Use xAssist
Enhance customer satisfaction and provide world-class service for your products
If a production plant is down, your customers immediately face high costs. With xAssist, you can offer your customers’ service technicians quick response times and remote support to get production up and running again. Provide innovative services and achieve your service level agreements at lower costs.
Connect experts from your service department with technicians at the customer’s site via our apps and smart devices. As registered users, technicians and experts can communicate directly with each other. However, if the problem is still not resolved, you can invite further support from parts suppliers or other partners thanks to the Multiconference feature.
Reduce downtime, boost your business performance, and increase productivity
If you use many different machines in your company or look after several locations, you can easily connect the technical supporters for your machines with local machine operators in the event of a technical failure. With augmented reality technology and efficient knowledge transfer, you can improve your first-time fix and remote resolution rates.
By using smart glasses, smartphones, or tablets, you can achieve faster response times and save not only time, but also travel costs for your technicians.
Provide end users an exceptional service experience
If a washing machine or a TV is broken, the manufacturer’s after-sales service is the first point of contact for private consumers. To complement their factory customer support and provide users with good service, manufacturers of technical equipment rely on a network of dealers and service partners.
xAssist enables manufacturers to provide better service to their end users. In case of a problem, the manufacturer’s customer support can send a guest invitation to the customer by e-mail. The customer can simply click on a link and follow the instructions of the expert. Together with the end user, the expert can analyze the problem and fix it without leaving the office.
If a part needs to be replaced or if a major repair is necessary, the central factory’s customer service can send out a dedicated service technician or commission a service partner.
Solve problems in cooperation with local service partners and develop new service models
Some products or industries require complex service chains that involve many independent stakeholders. In these cases, our apps help transfer know-how from one organization to another, without bypassing the hierarchy.
Escalate cases from first- to second- or third-level support to gather the necessary knowledge and expertise to solve the problem. With Multiconference, Guest Invitations, and Augmented Reality technology, you can identify the problem together and find a resolution.