Remote Support with Augmented Reality

xAssist provides innovative remote support and is available on all common smart glass models. When service or support is needed, xAssist helps you to reduce response time and save travel costs.

Remote assistance

Virtual Remote Support

If a malfunction occurs or a plant comes to a halt, production downtime and high costs mount very quickly. Service operations in the event of a disruption are therefore particularly time-critical. This is precisely where the interactive functions of TeamViewer Frontline’s xAssist come in:

  • Remote Support
  • Service Management
  • Live Troubleshooting
  • AR Features

Easy remote collaboration

Faster to the Solution with xAssist

With our remote support solution xAssist, you can easily connect a technical expert with employees on-site in the event of a problem. Thanks to smart glasses, the remote expert sees exactly what the technician on-site sees. This is made possible by real-time video and audio transmission.

AR markers help the expert to visually clarify his instructions. The employee’s hands are free and can immediately follow the expert’s instructions. Several users can participate in a call, which allows for support from external experts outside the company network.


xAssist Makes Service and Support Easier

Remote support with xAssist offers you significant advantages.


Faster Response

  • Direct knowledge transfer
  • No delay due to travel
  • Live remote support


Higher Productivity

  • Shorter downtimes
  • Higher service levels
  • Satisfied customers


Lower Costs

  • Reduced travel costs
  • Expanded service capacities
  • New revenue opportunities

Optimized service

Less Downtime, More Productivity

With minimized downtime and reduced travel costs, you achieve a quick return on investment. Remote support helps you transfer knowledge across locations without loss of information. Close knowledge gaps in your company and reduce the decision-making latency of your employees.

xAssist can also support your customers. Offer them a new and reliable service experience with remote support. Keep your promise to solve problems at the first repair and better fulfill your service level agreements. Develop new service concepts and open up new revenue streams.

Take the first step and find out how xAssist can improve your processes!

Use Cases

How You Can Use xAssist

Enhance customer satisfaction and provide world-class service for your products

If a production plant is down, your customers immediately face high costs. With xAssist, you can offer your customers’ service technicians quick response times and remote support to get production up and running again. Provide innovative services and achieve your service level agreements at lower costs.

Connect experts from your service department with technicians at the customer’s site via our apps and smart devices. As registered users, technicians and experts can communicate directly with each other. However, if the problem is still not resolved, you can invite further support from parts suppliers or other partners thanks to the Multiconference feature.

Reduce downtime, boost your business performance, and increase productivity

If you use many different machines in your company or look after several locations, you can easily connect the technical supporters for your machines with local machine operators in the event of a technical failure. With augmented reality technology and efficient knowledge transfer, you can improve your first-time fix and remote resolution rates.

By using smart glasses, smartphones, or tablets, you can achieve faster response times and save not only time, but also travel costs for your technicians.

Provide end users an exceptional service experience

If a washing machine or a TV is broken, the manufacturer’s after-sales service is the first point of contact for private consumers. To complement their factory customer support and provide users with good service, manufacturers of technical equipment rely on a network of dealers and service partners.

xAssist enables manufacturers to provide better service to their end users. In case of a problem, the manufacturer’s customer support can send a guest invitation to the customer by e-mail. The customer can simply click on a link and follow the instructions of the expert. Together with the end user, the expert can analyze the problem and fix it without leaving the office.

If a part needs to be replaced or if a major repair is necessary, the central factory’s customer service can send out a dedicated service technician or commission a service partner.

Solve problems in cooperation with local service partners and develop new service models

Some products or industries require complex service chains that involve many independent stakeholders. In these cases, our apps help transfer know-how from one organization to another, without bypassing the hierarchy.

Escalate cases from first- to second- or third-level support to gather the necessary knowledge and expertise to solve the problem. With Multiconference, Guest Invitations, and Augmented Reality technology, you can identify the problem together and find a resolution.

TeamViewer Frontline Solutions

Check Out the Other TeamViewer Frontline Solutions

Exact Picking

  • Manual Order Picking
  • Incoming & Outgoing Goods
  • Inventory & Sorting

Exact Assembly

  • Assembly Instructions
  • Quality Assurance
  • Training


  • Inspection & Maintenance
  • Instructions for Diagnosis
  • Troubleshooting Guidelines
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