QuickSupport

TeamViewer QuickSupport

Get remote support for your computers and mobile devices — whenever you need it.

TeamViewer QuickSupport was designed for exactly that: quick support.

Once you set up QuickSupport on your computer or mobile device, you can receive tech support at a moment’s notice. QuickSupport enables a support technician to remotely access, remotely control, and remotely view your computer or mobile device for fast troubleshooting.

*TeamViewer strongly recommends only accepting connection requests from people you know and trust.
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For Computers: the TeamViewer QuickSupport Application

QuickSupport on (small) desktop environment

Your help desk provider will send you a personal link to the QuickSupport application. Clicking the link will add the QuickSupport application to your desktop screen for easy access. Then, you can double click the application to get assistance from your help desk provider at any time.

Steps

  1. Work with your trusted help desk provider to obtain your personal QuickSupport link
  2. On your computer’s desktop, open the QuickSupport app
  3. Your help desk provider will request a remote connection
  4. When you accept the connection, the remote session will begin

Because TeamViewer QuickSupport is an application that runs only when needed, it’s not installed on your computer and doesn’t require administrator-level access.

Please note: Connecting from desktops to mobile devices requires a TeamViewer subscription and the TeamViewer Mobile Device AddOn.

See subscription plans.

For Mobile Devices: the TeamViewer QuickSupport app for Android and iOS devices

QuickSupport on Mobile Device

Similarly, the TeamViewer QuickSupport mobile app allows you to quickly receive remote support on your smartphone or tablet. Once you have the QuickSupport mobile app installed, you simply provide your unique ID to your help desk provider. They will then send you a connection request, which you must accept for the support session to begin.

Steps

  1. Download the free TeamViewer QuickSupport app from Google Play or Apple Store
  2. Open the QuickSupport app and locate your ID number
  3. Provide that number to your help desk provider
  4. Your help desk provider will request a remote connection
  5. When you accept the connection, the remote session will begin

Please note: TeamViewer QuickSupport does not allow you to make any outgoing connections to remotely access or control someone else’s smartphone, tablet, or computer.

Download for Computers

For Computers: the TeamViewer QuickSupport Application

QuickSupport on (small) desktop environment

Your help desk provider will send you a personal link to the QuickSupport application. Clicking the link will add the QuickSupport application to your desktop screen for easy access. Then, you can double click the application to get assistance from your help desk provider at any time.

Steps

  1. Work with your trusted help desk provider to obtain your personal QuickSupport link
  2. On your computer’s desktop, open the QuickSupport app
  3. Your help desk provider will request a remote connection
  4. When you accept the connection, the remote session will begin

Because TeamViewer QuickSupport is an application that runs only when needed, it’s not installed on your computer and doesn’t require administrator-level access.

Please note: Connecting from desktops to mobile devices requires a TeamViewer subscription and the TeamViewer Mobile Device AddOn.

See subscription plans.

Download for Mobile Devices

For Mobile Devices: the TeamViewer QuickSupport app for Android and iOS devices

QuickSupport on Mobile Device

Similarly, the TeamViewer QuickSupport mobile app allows you to quickly receive remote support on your smartphone or tablet. Once you have the QuickSupport mobile app installed, you simply provide your unique ID to your help desk provider. They will then send you a connection request, which you must accept for the support session to begin.

Steps

  1. Download the free TeamViewer QuickSupport app from Google Play or Apple Store
  2. Open the QuickSupport app and locate your ID number
  3. Provide that number to your help desk provider
  4. Your help desk provider will request a remote connection
  5. When you accept the connection, the remote session will begin

Please note: TeamViewer QuickSupport does not allow you to make any outgoing connections to remotely access or control someone else’s smartphone, tablet, or computer.

Download TeamViewer Apps for Your Operating System

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