Automated. Accelerated. Give better support with AI.

AI-powered capabilities are now available in TeamViewer to help your IT support teams work smarter.

TeamViewer AI capabilities

Supercharge your team and elevate the IT support agent’s role

Drive efficiency, improve knowledge transfer, scale IT expertise, and uncover more insights — all while ensuring your data remains secure. TeamViewer’s new AI features take care of routine, time-consuming tasks, so your team can focus on more complex work.

Reactions from the industry

Our AI capabilities have been through a comprehensive beta testing phase. Here’s some of the feedback we received:

TeamViewer helps you overcome challenges with AI

Available on Windows devices with TeamViewer Corporate and TeamViewer Tensor

Overcome common challenges

  • A growing number of IT support cases
  • Repetitive and time-consuming tasks
  • High turnover rates and a shortage of skilled technicians
  • Increasing training demands and inefficient knowledge transfer practices
  • Lack of high-quality documentation and case handover
  • No transparency of how your team’s time is used

Introducing, game-changing AI features

Session Insights

Improve service quality

Session Insights automatically generates high-quality summaries of support sessions, complete with smart tagging and a detailed record of all actions showing how each case was solved, step by step. So, you’ll be documenting everything with zero effort — and in a standardized format.

It means team members can troubleshoot, handover, and review cases more easily, which leads to faster resolution times and happier customers.

Session Analytics

Measure and monitor key metrics

Stay informed with powerful analytics. Reporting dashboards make it easy to gain deep insights into your support patterns, identify recurring issues, and monitor your team's time.

Keep track of metrics like issue types (network, software, et cetera), operating systems, applications, and sessions per expert. You’ll have all the information you need to drive improvements and optimize resources.

This is just the beginning

Over time, more AI capabilities will be built into TeamViewer, to help increase agent productivity and ultimately enable your customers to resolve simple issues themselves.

Ready to use the power of AI to simplify your work?

  • AI Session Insights included

    TeamViewer Corporate

    For large IT teams

     

    Price per month, billed yearly

    This product is not available in your country. Please contact us.

    • 30 licensed users

    • 3 concurrent connections (channels)

    • 500 managed devices

    • Unlimited devices to connect to / from

    • Incomming / outgoing connection reporting

    • Mass deployment

  • Request a free trial

    Request a business trial with AI included

    Contact us

    • No credit card. No commitments.

    • Request Corporate or Tensor license

    • Unlock all TeamViewer features

    • Step into a new era of AI-powered support. Save time and costs with faster handovers, better knowledge transfer, and more efficient troubleshooting.

Discover the benefits of AI-powered automation and insights

  • Improve performance and scale expertise

    Automated case documentation boosts team efficiency and simplifies knowledge sharing, giving every agent access to collective expertise.

  • Track and optimize your workforce

    Powerful dashboards show where your team spends time, highlight issues, and pinpoint troublesome applications to help drive improvements and optimize resources.

  • Meet SLAs and provide proof-of-service

    Ensure your IT activities align with SLAs and quality standards.  Session Insights provides automatic customer-facing documentation for easy proof-of-service.

  • Optimize IT training

    Gain data-driven insights to identify specific training needs, build comprehensive knowledge bases, and outline best practices.

  • Shorten resolution times and manage more cases

    Automated and standardized case documentation leads to lower resolution times and increased capacity.

  • Advanced enterprise control

    Take full control over user access and permissions with automated policy management.

Powerful integrations

Seamlessly troubleshoot and resolve issues directly within Microsoft Teams, with quick access to device history and past connection summaries. Enhance your ServiceNow experience with TeamViewer’s powerful remote support tools and AI capabilities.

Connect your most-used apps

Be the first to benefit from our new AI-powered features

Available on Windows devices with TeamViewer Corporate and TeamViewer Tensor