AR Remote Support, Seamlessly Integrated with Wearables and Mobile Devices

Your Frontline Workforce, Supported by Augmented Reality

Empower your frontline workforce with on-demand visual remote support solutions powered by augmented reality (AR) — connect to remote experts for virtual step-by-step guidance to assess problems, troubleshoot day-to-day issues, and perform maintenance on devices, machines, and systems in real time.

SEE-WHAT-I-SEE AR REMOTE SUPPORT

Show Your Workspace, See the Problem – Solved.

Maintenance and Repair

Inspection and Fault Detection

Instant Remote Support

Onboarding and On-the-Job Training

Remote Assistance with Smart Glasses using xAssist at Kieback & Peter

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Digitally Transform Your Frontline Support with Augmented Reality

Support Your Frontline, Protect Your Bottom Line

Increase workforce productivity and efficiency with wearable AR remote support

Industrial and manufacturing facilities are expected to operate at optimum efficiency to maximize high-quality output and reduce costs across the entire value chain. But, even the best equipment and machines malfunction and fail. And every minute of downtime counts, reducing productivity.

Plus, your frontline workforce can’t always wait for in-person technical support for every glitch. And, on-site repair costs add up quickly, impacting your bottom line — especially when your frontline workers can’t continue their workflow tasks without immediate help. So, how can your organization meet the fast-paced demands and ever-changing value chain tasks and processes?

The journey to digitally transform industrial and manufacturing workplaces to support frontline workers in real time begins with TeamViewer remote support solutions powered by augmented reality, integrated with wearables and mobile devices. Always one tap or voice command away.

Support Your Frontline, Protect Your Bottom Line

Increase workforce productivity and efficiency with wearable AR remote support

Industrial and manufacturing facilities are expected to operate at optimum efficiency to maximize high-quality output and reduce costs across the entire value chain. But, even the best equipment and machines malfunction and fail. And every minute of downtime counts, reducing productivity.

Plus, your frontline workforce can’t always wait for in-person technical support for every glitch. And, on-site repair costs add up quickly, impacting your bottom line — especially when your frontline workers can’t continue their workflow tasks without immediate help. So, how can your organization meet the fast-paced demands and ever-changing value chain tasks and processes?

The journey to digitally transform industrial and manufacturing workplaces to support frontline workers in real time begins with TeamViewer remote support solutions powered by augmented reality, integrated with wearables and mobile devices. Always one tap or voice command away.

Contextually Support Your Frontline Needs, Before Help Is Needed

xAssist

As a frontline worker, you want to focus on your tasks at hand, with both hands free to work. But issues come up. And you need clarification about complex procedures, but you can’t always find your supervisor for on -the-spot help. So, you’re left fumbling with printed manuals and paper documents, impacting your productivity.

With xAssist, you can sidestep those productivity dips by supporting your frontline workers with visual remote support, while they’re performing their workflow tasks.

  • Users can show remote experts their workspace in a see-what-I-see support video call
  • Instantly connect with voice-activated calls to right support agent or supervisor who will know exactly what component and workflow you’re working on – all before your call starts

The remote expert can then provide step-by-step visual guidance using labels, text, and augmented reality overlays in the employee’s field of view.

  • Support requesters can easily follow the step to resolve issues quickly and efficiently, with both hands free
  • Remote experts can zoom in to enlarge the video feed and take screenshots for documentation
  • Senior specialists can join the call for further collaboration, even if they’re outside your company network

That’s the power of contextual remote support, available anytime for any issue or during any workflow. And that means you’ll spend less time explaining the problem, for even faster issue resolution times and higher productivity.

Contextually Support Your Frontline Needs, Before Help Is Needed

xAssist

As a frontline worker, you want to focus on your tasks at hand, with both hands free to work. But issues come up. And you need clarification about complex procedures, but you can’t always find your supervisor for on -the-spot help. So, you’re left fumbling with printed manuals and paper documents, impacting your productivity.

With xAssist, you can sidestep those productivity dips by supporting your frontline workers with visual remote support, while they’re performing their workflow tasks.

  • Users can show remote experts their workspace in a see-what-I-see support video call
  • Instantly connect with voice-activated calls to right support agent or supervisor who will know exactly what component and workflow you’re working on – all before your call starts

The remote expert can then provide step-by-step visual guidance using labels, text, and augmented reality overlays in the employee’s field of view.

  • Support requesters can easily follow the step to resolve issues quickly and efficiently, with both hands free
  • Remote experts can zoom in to enlarge the video feed and take screenshots for documentation
  • Senior specialists can join the call for further collaboration, even if they’re outside your company network

That’s the power of contextual remote support, available anytime for any issue or during any workflow. And that means you’ll spend less time explaining the problem, for even faster issue resolution times and higher productivity.

Support Anyone, Anytime, from Anywhere — Instantly

TeamViewer Pilot

As an expert field service technician, you’re faced with impatient customers that expect everything to be fixed now, not later. They want fast service. And they want repairs done right — the first time. But you can’t help everyone at once, because you can’t be in two places at once. Or, can you?

That’s where TeamViewer Pilot comes in, a visual remote support smartphone app, powered by augmented reality. With TeamViewer Pilot, you can “send” your experts on virtual support calls anywhere and everywhere, instantly — using just a smartphone or tablet.

How? Support requesters or on-site technicians who need expert help can initiate secure live streaming video calls on their smartphones or tablets to show remote experts exactly what they see instead of explaining issues over the phone or waiting for in-person service appointments.

The remote expert can then help solve problems faster by guiding them through visual instructions, tagging objects with 3D spatial markers, or adding text annotations for clarification. They can even send files and images for reference and record sessions for future training or documentation purposes.

TeamViewer Pilot helps you help anyone with anything, anytime, anywhere — instantly, using your mobile device and the power of augmented reality.

Support Anyone, Anytime, from Anywhere — Instantly

TeamViewer Pilot

As an expert field service technician, you’re faced with impatient customers that expect everything to be fixed now, not later. They want fast service. And they want repairs done right — the first time. But you can’t help everyone at once, because you can’t be in two places at once. Or, can you?

That’s where TeamViewer Pilot comes in, a visual remote support smartphone app, powered by augmented reality. With TeamViewer Pilot, you can “send” your experts on virtual support calls anywhere and everywhere, instantly — using just a smartphone or tablet.

How? Support requesters or on-site technicians who need expert help can initiate secure live streaming video calls on their smartphones or tablets to show remote experts exactly what they see instead of explaining issues over the phone or waiting for in-person service appointments.

The remote expert can then help solve problems faster by guiding them through visual instructions, tagging objects with 3D spatial markers, or adding text annotations for clarification. They can even send files and images for reference and record sessions for future training or documentation purposes.

TeamViewer Pilot helps you help anyone with anything, anytime, anywhere — instantly, using your mobile device and the power of augmented reality.

Key Benefits of AR-Powered Remote Support

Solution Highlights

Seamless Process Integration

Integrate xAssist with your existing IT ticketing systems and back-end mission-critical processes to log every support session for auditing, tracking, debugging, compliance, or proof of service purposes.

Fast, Flexible Deployment

Whether in the cloud or on-premises, deploy xAssist in your organization quickly and easily with network connectivity. No other infrastructure required.

Wearable and Mobile Device Integration

Supports Windows and Android for multi-user and multi-device support calls, deployable in the cloud or on-premises, enabling verified external experts outside your corporate network to collaborate in service calls.

Your Success Is Our Success

We put our customers first, so you can put your customers and employees first.

Ready to join the AR-supported digital transformation for frontline workforces?

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