Co-Browsing Online Customer Support

Differentiate Your Brand, Deliver the Best Customer Support Experience

Empower support teams to offer seamless real-time remote support for your website users with secure co-browser screensharing and automated chat technology.

Co-Browsing Online Customer Support

Differentiate Your Brand, Deliver the Best Customer Support Experience

Empower support teams to offer seamless real-time remote support for your website users with secure co-browser screensharing and automated chat technology

*Click…* Another customer just clicked away from your website. Why? Because they got stuck in the checkout process and didn’t know how to proceed. Others were frustrated, unable to find the information needed to make a buying decision. And some didn’t know how to use your online services to manage their customer account.

Now what? Customer complaints flood your support lines. Your customers rant on social media about poor service. And bad reviews pile up. Your brand reputation is at stake — all because you weren’t able to meet the demand for instant support customers expect on all channels, at all times.

And that’s where TeamViewer Tensor co-browsing comes in to help enhance your online customer support experience. With co-browsing, your support teams can instantly share screens with customers to see the active web pages they’re on to help them in real-time — without sharing sensitive data. The result? Higher customer satisfaction, faster issue resolution, better retention, and stronger brand loyalty — not to mention extremely efficient and productive support workflows.

Exceed Customer Expectations with Instant, Frustration-Free Online Support

Optimized for desktop and mobile web, TeamViewer Tensor co-browsing enables you to offer secure, real-time remote customer support for your company websites — without granting access to customer computers or mobile devices. Support agents can share screens with customers to see their active web browser tab only, chatting with them while they’re using your website to resolve issues quickly — all without exposing sensitive or personal data.

  • Increase efficiency by replacing confusing “back-and-forth” support calls with instant see-what-they-see co-browsing support
  • Improve customer service by answering support questions faster and more accurately, reducing issue resolution times
  • Provide seamless remote support without requiring customers to download or install any software to receive help
  • Ensure customer privacy as all personal data is automatically masked or hidden, allowing support agents to see the active web browser tab only

Offer 24/7 Customer Help with Automated Smart Chatbot Support

Provide better customer experiences and enhance your online support services by integrating the TeamViewer Tensor live chat solution with automated messages, smart suggestions, and customizable smart chatbots — available 24/7 on any web browser.

  • Enable customers to get instant help, connecting with support agents seamlessly from your website
  • Optimize automated chat support workflows by defining user behavior rules that trigger predefined actions or answers to FAQs
  • Collect and analyze heatmap and support session data to highlight hot spots on your website for smoother user experiences

Want to See How TeamViewer Tensor Works?

Request a free demo to see all the enterprise features fueling next-gen customer experiences.

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