Knowledge Base

Security

• Manage access for users in your company - Granular Access Management to protect devices 
• Fundamental Security overview - 256 bits AES encryption
• Trusted Devices
• Two-factor authentication
• Block and allowlist

Platform Coverage

• Cross-Device Access to desktops - Provide attended remote support
  • Support for mobile devices (also mobile to mobile) 
    • Available as an add-on: Connections From Mobile to Mobile Devices
• Supported operating systems for TeamViewer Remote
• Web app

Remote Access & Remote Work

• TeamViewer VPN
• Provide unattended remote support
• Remote Printing
• Remote Sound 
• Black Screen & Block remote input
• Wake up a device remotely (Wake-on-LAN)
• Proxy Support
  • Ports used by TeamViewer
• Multiple monitor support
• Remote Terminal 

Remote administration and support

• TeamViewer Remote Session Toolbar on Windows
  • VoiP, Video, Chat during remote control session
  • Switch sides

• Number of devices to connect from (Default: 3)
• Concurrent connections (channels) included (Default: 1)
• Number of concurrent sessions per concurrent user (Default: 3)
• Remotely Access & Control devices
• Custom Branding
• Install TeamViewer Host via the QuickSupport module
• In-session automation/scripting (number of scripts) (Default: 5)
• Open a file transfer session
  • File Transfer 
  • File transfer queuing
• QuickSupport
  • Assign service cases to other technicians
  • Service Queue
  • Service case creation per hour (Default: 10)
  • Service case notifications
  • Service case chat
  • SOS Button
  • Service Queue with TeamViewer Remote
• UAC (User Access Control) support
  • Use TeamViewer (Classic) on Windows servers
  • Control UAC during a TeamViewer session
• Terminal server support (connect into user sessions)
• Record and playback remote sessions

User and Device Management

• Device Management
• Managed Devices (Default: 200)
• Licensed users (Default: 1)
• Number of licenses manageable with one account (Default 0)
• Find nearby contacts
• Group sharing
• (Device) Policies – number of policies (Default: 5)
• Create custom fields for Computers & Contacts list (Default: 0)

Software intergrations

• TeamViewer API
• Web API rate limit - 7.200 requests per 24 h
• Web Chat SDK

Service

• Support via support request (ticket)
• Support via Phone