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TeamViewer Tensor

Enterprise remote connectivity

Secure by design. Integrated with your world. Flexible for whatever comes next.

Tensor features as seen in the TeamViewer client

What is TeamViewer Tensor

TeamViewer Tensor is enterprise remote connectivity. Remotely access, support, and manage any device—from traditional IT endpoints to mobile, point‑of‑sale, and operational technology—securely, at global scale.

From thousands of devices to hundreds of thousands, Tensor delivers fast, reliable remote access with enterprise‑grade security, so your IT teams can troubleshoot distributed devices, servers, and industrial equipment; reduce downtime, and improve productivity.

Tensor seamlessly integrates with leading enterprise applications so you can unify remote support and device management across your entire environment. 

 

Secure

Integrated

Flexible

    • Robust enterprise security: Delivers zero trust access, granular permissions, and enterprise grade controls to keep every remote session secure.
    • Full compliance: Provides complete audit trails and session logs so teams can track every action and maintain compliance with confidence.
    • Seamless integrations: Connects smoothly with your IT stack—including identity, service management, and monitoring tools—to streamline and automate workflows.
    • Al where it matters: TeamViewer Al accelerates support tasks, automates documentation, surfaces insights, and helps teams resolve issues faster.
    • Built for IT and OT remote support: Enables secure, reliable remote support across both IT systems and OT environments, from offices to construction sites.
    • Cross-platform compatibility: Deployable at scale across any OS, on any device, on any platform. Includes mobile and point of sale devices for flexibility, ease of use, and complete control across any environment.

Enterprise integrations

TeamViewer Integrations: Microsoft Intune, ServiceNow, Freshworks, Jira, Salesforce, Zendesk, Slack, Microsoft Teams
View all integrations

Control every connection. Support any device. Resolve issues faster.

Streamlined, secure access through enterprise-grade single sign-on (SSO).

Conditional access for precise, rule-driven access controls to protect critical systems.

Full auditability for comprehensive compliance and accountability.

Agentless access with zero-installation remote connectivity for faster, frictionless support.

Advanced mobile device support to assist users anywhere, on any device.

Controlled isolation and consolidated oversight across multiple subsidiaries, departments, or clients with multitenancy.

Tensor use cases

Organizations are leveraging the power of remote connectivity to provide staff the support they need to stay on top of their work. Unlock the power and potential of remote connectivity in your organization today.

Enterprise-grade security

  • SSO and MFA

    Single sign-on simplifies secure access by enabling users to sign in with their corporate credentials, two-factor authentication adds a second verification step to prevent unauthorized access. These safeguards enable IT to centrally manage access and strengthen security without disrupting employee workflows.

  • End‑to‑end encryption

    Enterprise‑grade encryption using RSA‑4096 for key exchange and AES‑256 for session data. Newer versions introduce mutually authenticated TLS 1.3, Perfect Forward Secrecy (PFS), and private keys that never leave the device; so only connected endpoints decrypt session traffic.

  • Conditional Access

    Conditional Access controls remote access based on risk and context, such as identity, device trust, scheduled hours, and authentication, allowing connections only when strict requirements are met.

  • BYOC

    Bring Your Own Certificate lets organizations secure remote connections using their own trusted TLS certificates, enabling full control over encryption trust chains.

  • Security Center

    Centralized visibility and control enables real‑time monitoring, policy enforcement, and risk detection, helping organizations identify threats, maintain compliance, and strengthen security.

  • Windows LAPS Integration

    Privileged access controls enable secure, just‑in‑time use of Microsoft Local Admin Password Solution for remote connections, reducing credential risk and enhancing support.

Visit the Trust Center to learn how TeamViewer leads the industry in security, privacy, user protection, and misuse prevention.

Customer successes

TeamViewer is trusted daily by businesses of all sizes. Our remote connectivity provides secure support experiences at scale.

Frequently asked questions

TeamViewer Tensor is built on enterprise grade security and global compliance frameworks, including:

  • ISO/IEC 27001 certification for information security management.
  • SOC 2 and SOC 3 compliance, ensuring adherence to strict trust principles such as security, availability, and confidentiality.
  • HIPAA compliance for protecting sensitive health data in regulated industries.
  • End-to-end encryption (RSA 4096 / AES 256) and brute force protection to safeguard every session.
  • Bring Your Own Certificate (BYOC) for additional authentication control within enterprise networks.

Together, these capabilities ensure Tensor meets the security and auditability requirements expected by CISOs and compliance teams.

TeamViewer Tensor scales enterprise support by being device agnostic, enterprise integrated, and optimized for OT and agentless scenarios:

  • It is a cloud-based solution covering PCs, mobile, embedded devices, OT machinery, and headless systems, ensuring uniform access across all device types.
  • Tensor integrates natively with enterprise ecosystems like ServiceNow, Salesforce, Microsoft Teams, and Intune, allowing support actions directly within existing IT operations workflows.
  • It supports OT environments with secure connectivity to PLCs, HMIs, legacy and segmented industrial systems, extending remote operations beyond traditional IT.
  • Agentless Access enables remote maintenance of industrial systems without installing software, simplifying support for constrained or closed devices.
  • Tensor delivers linear scalability, handling hundreds of thousands of devices and heavy remote session volumes across globally distributed environments.

Yes. Tensor provides broad SSO/IAM compatibility, including:

  • SAML 2.0 based Single Sign-On with identity providers such as Microsoft Entra ID, Okta, OneLogin, ADFS, Google Workspace, and others.
  • SCIM based automated user provisioning and deprovisioning for centralized identity lifecycle management.
  • Full Okta SSO integration, including domain verification and attribute mapping controls.

This ensures strong access governance and alignment with enterprise IAM policies.

Tensor incorporates Zero Trust principles through its advanced access control engine:

  • Conditional Access defines granular, rule-based permissions for users, groups, and devices, controlling incoming and outgoing connections, file transfers, script execution, and more.
  • Time-based and expiration-based rules restrict session windows—ideal for contractors, temporary staff, or project-based access.
  • A dedicated Conditional Access router enforces centralized, policy driven security across enterprise networks.
  • Zero Trust protection extends into OT environments with segmented network controls, protocol isolation, and full audit logging.
  • The Microsoft Windows LAPS integration enables organizations to securely manage privileged access during remote sessions, reducing errors, improving compliance, and providing just-in-time privilege escalation for authorized system-level support.

TeamViewer Tensor ensures only the right people access the right systems at the right time, with every session verified and never presumed safe.

Looking for a solution that feels just right?

Get in touch with our team and learn more about how TeamViewer Tensor is engineered for enterprises.