TeamViewer insights

What is flow? And how can technology and strong digital employee experience support it?

New technologies like augmented and virtual reality offer incredible benefits for workplace training.

Learn how lean IT teams can shift from reactive firefighting to proactive IT operations using a digital employee experience platform that reduces downtime, automates fixes, and prevents issues before they impact productivity.

Our latest features will help transform your training, scale your operations, and streamline your workflows.

In the first of a new series, Andrew Hewitt (VP of Strategic Technology) looks at the value of Digital Employee Experience (DEX).

Remote connectivity offers countless possibilities for manufacturers set on driving competitiveness.

Protect your IT environment without disrupting productivity. Learn how to streamline security with minimal friction.

It's time to let our new AI-powered features take care of your routine, time-consuming tasks.

AI and automation deliver clear ROI in manufacturing. Here’s why more and more businesses are going all-in.

Customer expectations are evolving. Learn how manufacturers can deliver faster and more personalized after-sales service to boost loyalty and reduce downtime.

The true cost of a bad employee experience can impact your entire organization and run much deeper than just a dissatisfied Glassdoor review.

Many after-sales service teams struggle to find skilled experts. Learn how you can bridge the skills gap with remote technology.

Discover what Industry 4.0 is, its definition, key technologies, and benefits in manufacturing. Explore smart factories, AI, and automation in the future of production.

Discover 5 essential features to overcome remote IT security challenges. Learn how your IT security team can work remotely while keeping your business protected.

Make your IT department more efficient using remote support to reduce downtime and keep your team on track.

Check out how TeamViewer’s new Digital Employee Experience (DEX) features help keep your IT running smoothly.

How to improve care, reduce costs, and strengthen security by servicing medical equipment remotely.

Explore how remote access software can help healthcare professionals to deliver better patient care, anytime, anywhere.

How TeamViewer Tensor helps healthcare organizations reduce downtime, streamline operations, and improve patient care.

IT issues can be a major hurdle for employees and business alike. Closely monitoring your endpoints can go a long way in solving them—before they cause too much trouble.

By highlighting the challenges women in sports tech face, we hope to inspire positive change and build a more inclusive future.

The convergence of IT and OT can mean big efficiency gains for manufacturing businesses. Here’s why and how to overcome common implementation challenges.

Slow IT response times, rising support costs, and inefficient device management are hurting your business. Here’s how digital transformation can fix this.

How remote monitoring and control systems can help you improve efficiency while ensuring regulatory compliance.

Learn how smart tech can help reduce downtime, keep machines running, and improve efficiency in manufacturing.

Learn how IT is helping businesses operate more sustainably and adapt to a greener future.

Construction teams use AR to see building plans overlaid on sites, check live measurements, and fix problems remotely—making work faster and safer.

Innovation is great—but not at the expense of operational stability. Some tips for balancing AI and automation with your daily operations.

In this article, we explore the different kinds of downtime, the associated costs, and some effective strategies for minimising its impact on your business.

Legacy systems: Can’t live with them, but you can live without them. Here’s how remote connectivity can help.

Remote patient monitoring helps healthcare providers improve care efficiency and patient outcomes. Find out why remote connectivity is key to its success.

5 simple steps you should consider to stay compliant.

Enhance service efficiency and customer satisfaction by troubleshooting issues remotely. Learn about best practices from our technology experts.

TeamViewer CPTO Mei Dent discusses how today’s digital technologies are transforming companies across manufacturing and industry.

Explore how remote access and support technology help businesses cut costs, meet sustainability goals, and reduce travel needs effectively.

Read our article to discover 2024’s key developments and TeamViewer’s solutions to last year’s challenges.

What are warehousing best practices? What warehousing services are available? Click to learn more about warehousing and the future concept.

What could quantum computing mean for your IT security? Some things to keep in mind as fiction becomes reality.

Is your healthcare data secure? Learn about key threats and best practices to protect patient trust and ensure compliance.

Chief Product and Technology Officer Mei Dent shares her predictions for responsible AI adoption in the year to come.

Our unique new feature Visual Guidance helps you deliver a lot more.

What European companies need to know and how to stay compliant.

Our Americas Vice President Georg Beyschlag shares some best practices for security and efficiency in the age of flexible work.

Need a faster, more effective way to troubleshoot issues? Deliver instant remote after-sales services with TeamViewer’s Smart Service solution.

Elevate the every day for your IT admins by integrating TeamViewer with Microsoft Entra ID, Intune, and Teams and make the most of the apps you already use.

Covering our latest AI-powered features, ServiceNow integration, and your new favorite remote-troubleshooting solution for equipment and machines.

Give your warehouse a boost this peak season with AR that’s easy for workers to use and helps you hit your targets.

Learn how remote and hybrid work boosts productivity, reduces costs, and lowers emissions while promoting employee wellbeing.

Remote technology makes it possible to deliver clinical care to patients miles away. Discover how the latest solutions help medical staff overcome key challenges.

Georg Beyschlag discusses the challenges and benefits of IT-OT convergence in manufacturing.

Learn how the leading semi-conductor manufacturer used vision picking to drive efficiency, productivity, and sustainability across its operations.

Learn how software mass deployment can transform IT management and improve business efficiency.

With skills gaps, high workloads, and technostress, tech workers are under pressure. Here are some tips to ease the burden on your IT team.

Made with our customers, our new AI-powered features will ease the burden on your IT support team.

Linking devices and systems and removing data silos increases productivity, but only 5% of businesses say that they offer seamless connectivity.

In this interview, TeamViewer engineers are looking at how AI, AR, and robotics are changing our lives and work.

TeamViewer’s improved Device Management gives you unmatched flexibility in managing your remote devices. Explore all the benefits and learn how to switch.

How do business leaders feel about AI, how are they using it, and what’s getting in the way of adoption? Our new research report has the answers.

Wondering if TeamViewer is a security risk? Learn about its strong security features, best practices for safe use, and why it’s a secure choice for remote access.

Get faster and more comprehensive remote-connectivity and support with our latest integrations and add-ons.

For small and midsize businesses, the cost and complexity of cybersecurity are major challenges. Managed Detection and Response provides a practical solution.

By supercharging the benefits of other technologies—including augmented reality (AR) and digital twins—AI can transform operational performance.

Companies with diverse leadership are more creative, productive, and appealing to jobseekers. We explore why.

When it comes to remote access, a secure setup is key. Security expert Aaron walks you through five unmissable security features.

2FA is an indispensable tool in any security toolbox. Here’s how to use it to keep you and your business safe.

Digitally advanced businesses realize that connecting their information technology (IT) and operational technology (OT) assets can release significant value. But new research from TeamViewer suggests that functions remain too far apart.

Cybersecurity, shadow IT, and lots more: Some takeaways from our recent asset management webinar

We're looking into Logistics 5.0. Learn how this concept can make your warehouse operations more humane, resilient, and sustainable.

Enhance Chromebook capabilities with TeamViewer remote access. Boost functionality, support users remotely, and maximize productivity for distance learning and work.

Some tips for keeping you and your data safe against a landscape of increasingly sophisticated phishing threats.

Get seamless remote support and control for Microsoft Intune with the TeamViewer integration.

Providing efficient after-sales service is vital for industrial manufacturers. Here’s how the latest digital technologies can help you improve yours.

Being able to grow and adapt is vital — always. Here’s how TeamViewer Tensor can help your business to scale and thrive.

You’ve downloaded TeamViewer — now what? Get secure from the get-go with some security golden rules.

Get essential tips for successful remote onboarding. Learn how to effectively integrate new hires, boost productivity, and enhance employee retention in a remote work setting.

Discover how TeamViewer Tensor can improve your airline's efficiency and enhance the passenger experience.

We all need help sometimes. Here’s how to support your loved ones and make remote troubleshooting a breeze.

Computer viruses are no laughing matter. Here’s some actionable tips for avoiding them and protecting your IT fleet.

TeamViewer Frontline was ranked the #1 connected worker (AR) platform in 2024. Here’s what makes Frontline’s technology stand out.

Ready to take your airline to new heights? Discover how TeamViewer Tensor optimizes flight operations for a more efficient future.

With remote asset management, you can keep track of the IT assets in your organization. We take a closer look at the benefits and how to get started.

Employees can lose up to five weeks a year navigating between applications. We examine how good integration can help you take the time back.

An introduction to digital twins, their benefits, and how they're being used to drive efficiency and productivity across industry.

Need your fix of new features? Say no more. Presenting some recent updates for even better support, along with happier and more productive IT teams.

In healthcare, fast and secure remote connectivity makes all the difference. Here, Georg Beyschlag (President, Americas) highlights two incredible success stories.

Large files — it’s hard to avoid them these days. Here are some tips for managing them quickly without stress.

With rapid technological advances, it’s increasingly hard to find IT workers for certain specialized tasks. Here’s some tips for navigating this challenge.

Explore the relationship between AI and cybersecurity, including opportunities for better threat detection and the risks of advanced cyberattacks.

Learn how to protect your devices and boost security using blocklists, two-factor authentication, and other best practices.

Tech companies have the power to drive sustainability beyond their own operations. Our Director of Sustainability and Procurement, Alexander Guehrer, explains how.

Do we need to be afraid of quantum computers breaking into our data? We asked our CISO, Robert Haist, about the risks and how to address them.

Universities face complex challenges, such as managing diverse departments, optimizing resources, and fostering collaboration. Discover how TeamViewer Tensor, a remote connectivity software, can help.

Discover how preapproved access works and learn more about its applications, benefits, and challenges.

Discover best practices for securing medical devices and enabling remote management in healthcare technology.

Exactly 28 years after entering a competition for a chance to work for the club, Gemma Thompson was on an Old Trafford billboard. This is her incredible story.

Password safety is central to protecting your business from bad actors. Read on to stay ahead of cyberattacks.

We explore the main features and benefits of this increasingly popular and effective security approach.

Flexible remote work can be a game-changer for working women. In this guest post, Sojung Lee (President, APAC) tells us how.

Vision picking uses augmented reality (AR) to make warehouse workers' lives easier and their routines faster. It significantly cuts costs and ensures a quick payoff (ROI) for logistics enterprises.

A secure endpoint landscape is essential for any modern enterprise. Read this article to learn everything you need to know to get started with endpoint management.

Explore sustainable manufacturing with TeamViewer: Boost efficiency, cut costs, streamline operations, and tackle climate change.

We asked Lewis Hamilton how he finds his better. This is what he said.

We explore the benefits and strategies of remote servicing for your business, highlighting efficiency, scalability, and customer satisfaction.

Reduce schools' environmental impact! TeamViewer enables remote learning, administration and IT support, cutting paper use, commutes and emissions. Learn more and go green!

Borderless offices let employees work from anywhere. Discover their benefits, challenges, and how to make them successful.

Enabling secure remote work remains a challenge for many businesses. We look at the difficulties of managing a remote IT infrastructure and how to overcome them.

Providing remote IT support gets complex when health sector data regulations come into play. Here’s how Specsavers meets the challenge.

Our Senior Events and Program Manager and former Olympian, Louise Jukes, introduces SheSportTech, our new program designed to get more women into sport technology.

Buckle up — it’s time to rev up your digital engine and get up to speed with TeamViewer’s latest product updates.

Our Chief Commercial Officer, Peter Turner, examines how remote technology is bridging generational gaps in the modern workforce.

We explore four key IT support challenges in our era of digital transformation: Security, support effectiveness, scalability, and complexity management.

In this article, we’re going to talk about how technology reproduces the biases of our everyday life, before taking a look at how it truly works for everyone.

In recent years, IT security has grown much more complex. Here's some unmissable features to keep your IT fleet safe.

What would happen if a critical system in your organization failed? Downtime can happen anywhere, so when it does, you and your team need to be prepared. Read this article to find out more about the causes and the true cost of downtime, and what you can do to avoid it.

Learn how remote connectivity accelerates efficiency and propels startups like yours to the top, including real-world case studies and expert insights.

This article explores how remote work cuts emissions and offers tips on how to leverage it to achieve your organization’s sustainability goals.

In the run-up to International Women’s Day, our Vice-President for Marketing (Americas) Stefanie Nastou reflects on the need for continued investment in diversity, equity, and inclusion.

Learn why TeamViewer’s remote access platform is your NGO’s secret weapon. Manage devices anywhere, empower hybrid teams, and respond to emergencies instantly.

Our VP of Brand and Integrated Marketing Faith Wheller discusses the need for female representation across all parts of the technology industry.

Remote working is here to stay. In this guest post, our Chief Information Security Officer Robert Haist explores this new frontier, and what you can do to navigate its security challenges.

Discover strategies for workforce productivity – automate tasks, empower staff with technology, adopt remote work, and create a positive culture.

With our new app for the Apple Vision Pro, we’re raising the bar for how TeamViewer enterprise customers can help support their products in the field.

In this article, we explore the need for mobile device management, what it should look like, and its main benefits.

By introducing conditional access with specialized software like TeamViewer, businesses can boost security and control their IT.

Explore the meaning and definition of shadow AI. Discover the security risks to your business.

In 2024, businesses will face compliance challenges because of cybersecurity threats, tightening regulations, and the impact of artificial intelligence.

Let's look at some of the key product updates from TeamViewer and how they can help you find your better.

Device diversity means the variety of devices in a particular network or organization. Here, you’ll get an overview of what it means for your business.

For businesses, keeping track of an ever-expanding and increasingly complex network of assets (both digital and non-digital) poses a major challenge.

As companies invest in digitally transforming their processes, a healthy, stable, and secure IT infrastructure becomes a necessity. But while devices and software are increasingly diverse and complex, skilled IT professionals remain scarce.

Shadow IT is not a new concept. But, with the increase in remote working and device diversity, it is becoming a much more urgent theme.

While most people know that artificial intelligence (AI) is here to stay, it scares us that intelligent machines are taking over more and more human domains.

From providing remote access to analyze matches to delivering unforgettable fan experiences around the world, Manchester United relies on remote technology to stay on top of its game.

In tennis, the first thing that comes to mind is the Hawk-Eye system. This system uses multiple cameras to track the ball and collect data to calculate the most likely ball trajectory. It then visualizes the path of the ball to help referees make decisions in close calls.

Days filled with dull, repetitive tasks are not what your average IT support professional signs up for. In fact, a recent study by InformationWeek revealed that dealing with mundane tasks not only fails to inspire IT support agents, it drains their morale, pushing them towards seeking brighter opportunities elsewhere.

How much do we rely on artificial intelligence (AI) in our personal and professional lives? Lucy, a senior campaign manager at a successful IT company, found out the hard way.

With the right tools, you can streamline your asset management processes and ultimately improve efficiency throughout your organization.

The technology capable of turning traditional factories into tech-savvy smart factories is here, but will industries embrace the opportunity?

Nonprofit organizations today face unprecedented challenges to cybersecurity. Protect your NGO with TeamViewer's enterprise-grade security.

By investing in a modern remote support setup, businesses can ease the pressure on technical experts and enhance overall productivity.

For businesses, in particular, large enterprises, this emphasis on security further increases the need for organization-wide compliance.

TeamViewer is honored to partner with the Mercedes-AMG PETRONAS Formula One Team to deliver speed and efficiency across its operations and provide drivers with fast and reliable trackside access to data from engineers to drive performance.

You, along with the Mercedes-AMG PETRONAS F1 Team, all have one very important thing in common – the need to perform – at speed. In the digital-first era, speed of output has transformed from an extra, that can surprise and delight customers, to an expectation, whose absence irritates and disappoints.

IT structures have transitioned from isolated systems to cloud-based applications that demand 24/7 availability. They are now serving several “work-from-anywhere” teams rather than a single, local workforce.

Discover how the concept of secure software development lifecycle (secure SDLC) acts as a foundation for a holistic and continuous focus on security.

Tensor was built for your enterprise. It’s all you know and love about TeamViewer but with a dedicated focus on organizations that need Fort Knox-level security, instant scalability, and the ability to remotely manage a distributed fleet of devices.

LGBTQIA+ Pride 2023 is picking up steam across the globe and so many of us are enjoying the diverse and inclusive festivities the month has to offer.

Technostress and staff churn. Mass inefficiency and rising costs. Security breaches and cybercrime. In recent years, businesses across the globe have faced each of these issues. In this piece we investigate what is the cause of these business-draining challenges and, more importantly, what is the solution.

Just how much could your company potentially save by introducing AR-powered workflow support in your logistic, inspection, or assembly processes?

How much could you save if you invested in augmented reality-powered solutions to support your after-sales processes? Find out what factors to consider here

In the past, to get strong security, you often had to put up with complexity. It doesn’t have to be that way anymore. TeamViewer secure remote access and support, for instance, provides strong security and protection without making things harder for users.

You’ve told us one of the things you love most about TeamViewer is how easy it is to use. But we knew we could do better. So we set out to simplify and clarify the TeamViewer experience. The result is a complete re-design of the interface and an all-new, universal design language that extends across all touchpoints.

We've all been there – paying for subscriptions and tools you don’t use very much, or at all. This isn't just an issue for consumers. Businesses often find themselves shelling out for multiple solutions that perform the same functions, too.

Unattended devices are everywhere. At least once a day we encounter devices such as servers, self-service terminals, digital signs, and billboards that are void of an end-user.

In collaboration with Computing Research, TeamViewer has conducted a survey of 125 enterprise IT leaders to find out what exactly they think about the potential of remote connectivity in this new world of work.

KI.ASSIST (“AI.ASSIST”) research project successfully evaluates assistance systems supported by Artificial Intelligence (AI) to increase the occupational participation of people with various disabilities.

With its origins in the suffragette movement, International Women’s Day has long had ties to the professional world. However, in recent years, it has become the victim of purplewashing.

While the world is becoming more accustomed to these technologies, many of us are still left asking - what’s the difference between AR and VR? And are they here to stay or just a fad that will soon pass?

The third Handelsblatt report we’re summarizing for you examines future technologies for logistics—a field that could benefit greatly from digitization.

For a technology billed as the “next big thing,” the metaverse has been around for a while. Find out who’s really building it, and why you’ll be benefiting sooner than you think.

Discover where our Chief Product Officer, Dr. Hendrik Witt, thinks the tech world is headed and what it means for companies like yours.

You might have already heard that TeamViewer partnered with the Mercedes-AMG PETRONAS Formula One Team in 2021. But what does this partnership mean in practice?

Our article shows how those companies can make sure that they are empowering their existing workforce and attract new and sought-after talent at the same time.

By surveying 5,278 employees and 3,654 decision makers at European companies about the future of work, the Handelsblatt Research Institute has revealed a surprising rift.

Smart Glasses software is the perfect opportunity to get started with an Augmented Reality in your enterprise. Learn how you can benefit.

Working remotely poses a cybersecurity threat to companies, especially when staff members are unaware of the additional risks. Read our article to find out more about these risks.

Picking is one of the essential processes in logistics and critical to a company’s success – after all, error-free order fulfillment keeps customers happy.

Cyber hygiene encompasses all practices performed regularly by IT admins and users to ensure the health and security of data, devices, and networks within an organization.

Since the dawn of Industry 4.0 some ten years ago, countless companies have been increasing productivity and lowering costs with smart manufacturing technologies.

In this article we’re going to explore the risks of cracked or unlicensed software and offer some tips for recognizing a cracked version of TeamViewer.

Technologies like smart glasses have the potential to change the automotive industry quite significantly, especially when it comes to frontline workers.

The use of artificial intelligence (AI) in the industrial sector is becoming more and more of a reality. In fact, industrial work processes can hardly do without digital support these days.

Today’s food industry faces several essential challenges, including a very high employee turnover, stringent hygiene regulations, and fierce competition. This all translates into a distinct need for super-efficient onboarding and training. Modern technologies offer a solution that can cut onboarding and training time in half while enjoying great user acceptance.  

Remote Monitoring and Management (RMM) is a process to proactively monitor client endpoints, networks and computers from a distance.

With TeamViewer, you can connect securely to any device from any device, literally wherever you are. That's why you will find TeamViewer everywhere, even in remote locations with often shaky internet access – from the open sea to high mountains to distant farms, and even in space.

The term patch management refers to the control of updates for operating systems, platforms, and applications.

Want your business to become carbon neutral but just don’t know where to start? Here are 5 specific steps you can take to reach carbon neutrality, including specific examples and learnings from TeamViewer’s own approach.

More and more companies discover the advantages of using the new technology and consider implementing it. One step, which often is unclear, is choosing the right smart glasses model.

Augmented Reality and Virtual Reality are important terms in an increasingly digital world. Although they are two different technologies, both terms are often used as synonyms. But what are the differences and similarities between AR and VR?

Sending large files is still a challenge - no matter how digitalized the world already is. Pictures & videos can rarely be sent by email.

By monitoring your network traffic you can control and coordinate time, money and resources. Learn how >>>

The use of AR and connected technology to optimize work processes and to allow easy scheduling is known under the umbrella term “smart warehouse”.

Even the best displays cannot depict the world as realistically as we perceive it with our eyes. But when the images from smartphone or tablet cameras are combined with the computer technology of the devices, impressive applications can emerge.

To ensure that the picking process is as fast as possible, vision technology offers a high level of transparency.

Smart Farming is a new concept in modern information and communication technology and changes the way we work in agriculture. Learn more.

Programming or Pinning? AR is an interface of real objects and virtual content. What sounds simple is really a promising technology with immense advantages.

The use of IoT applications in healthcare is moving rapidly and is causing much interest to help cut costs and save time. Find out more here with TeamViewer.

Read this article to learn about the main kinds of phishing and social engineering scams and the best ways of staying safe from them.

There are over 50 settings policies available within the TeamViewer Management Console. Here are the 15 key settings to help make TeamViewer even more secure.

What are the differences between “augmented reality” (AR), “virtual reality” (VR), and “mixed reality” (MR)? And, more importantly, how can these technologies help workers?

For most professionals, a modern tablet is worth consideration as a replacement for a traditional work device.And for those use cases where a tablet alone can’t do the job, there’s TeamViewer remote access.

When it comes to remote access, the secure way to manage users can be the easy way. Single sign-on offers improved security while increasing usability.

The advantages of using augmented reality solutions are more than evident. Employees can perform their work faster, more flexibly and safely with wearables.

More companies are discovering the advantages of using smart glasses and augmented reality. But the crucial first step is choosing the right model of smart glasses.

Apple's latest computers with their new chip architecture represent a major step forward in computing, and TeamViewer is right there with early support.

New updates to TeamViewer Tensor can improve how you support customers, providing unique methods to resolve issues quickly.

Monitor and configure machinery from anywhere in the world as if you were there with digital twins and TeamViewer IoT. 

Tech journalist Jon Rettinger recently took TeamViewer Pilot for a spin. See why he came away calling it "the best life hack app".

The TeamViewer integration with Microsoft Teams brings world-class remote control and support to collaboration workflows with just a few clicks.

Many business leaders have found new ways to engage their employees even though many now work remotely. Here are some of the best strategies.

Discover how remote work boosts productivity, reduces costs, and attracts top talent. Learn the competitive advantages of making remote work a permanent part of your business.

With the coronavirus pandemic, which led to lockdowns and social distancing, we’ve seen proof that global emissions can be radically decreased.

Here are 5 essential tips for working in a home office environment, while — most importantly — staying safe.

Employee satisfaction is an important factor for successful operations. Satisfied employees work more productively, are sick less frequently and have a stronger emotional bond with the company.

Education is evolving fast. E-learning tools are changing not just classrooms, but offices as well. Learn more about remote learning with TeamViewer.

So, what is remote work all about? Here we’ll discuss the remote work definition and how it can benefit companies and employees. Learn more with TeamViewer.

Learning how to manage remote workers is an important skill in today’s business landscape. Manage remote employees the right way and everybody wins.

An introduction to cybersecurity and how to stop hackers before they wreak havoc on your system or device. Learn some great tips from TeamViewer.

Smart farming is the idea of using tech like IoT, drones, AI and robotics to help manage farms alongside human labour. Read about it here with TeamViewer.

The future of IoT in agriculture looks very exciting and prosperous. How is it being used on farms around the world? Find out here with TeamViewer.

Do you know how to check if a link is safe to click? Fortunately there are a number of ways to find out. Learn how to check if a link is safe to click!

Wish there was a better way of working with large files? Find out how to start working with large files efficiently, and wave goodbye to frustrations.

Know how to write an email to customers that gets the reaction you hope for? Learn from my experience how to write an email to customers that they will love

Ever feel like your work performance suffers due to issues related to computers? What can we do to minimize the impact on our work performance?

Secure passwords are often seen as too difficult to remember. Wouldn’t you like to know how to create a strong password you’ll never forget?

Project management is an essential element to achieving success. Get ahead in your next project with our tips from managing the TeamViewer website relaunch.

The competition among television manufacturers is enormous. However, smart TVs offer great possibilities not only for customers, but also for manufacturers.

I ignored the signs that my computer was overheating, and saw it die in the middle of a major project. Find out how to prevent overheating and data loss.

MPW Industrial Water Services found success in using TeamViewer to monitor its equipment located hundreds and even thousands of miles away.