User research focuses on understanding user behaviors, needs, and motivations through surveys, observation techniques, task analysis, and other feedback methodologies.
Direct communication and individual test and research sessions are optional and voluntary. You can also only participate in surveys if you do not want to get in touch with us directly.
The gained insights help us to improve the usability of TeamViewer. We incorporate user research methods to guide the design, development, and refinement of our products. It is an iterative process.
User research means listening and talking to users, collecting feedback, interviewing them, testing them while using the product (also prototypes or early not yet released versions) or doing TeamViewer related tasks, such as remote control, remote access, remote support, remote management, desktop sharing, online meetings, web conferencing and file transfer.
We will collect information and use it to improve the product, to discuss potential features and improvements to build our roadmap. Personal information collected during user research will never be put on the website or any other public channel. It will only be used internally.
Nevertheless, we strongly recommend that you avoid showing sensitive information during research sessions. Occasionally we will record user research sessions including audio and video streams or document situations and environment with photographs (only!) with your consent.