Customer Success Story

Ganske Enkelt

Digitalization with TeamViewer has helped Norwegian CRM supplier Ganske Enkelt to streamline its customer support process for 10,000 users

Fredrik Moen, Head of Customer Service, Ganske Enkelt

Simplicity is the main driver behind us using TeamViewer. As a company, we are invested in supporting each of our customers, one by one, and taking the time to call them and solve their specific problems. TeamViewer enables us to execute a premium customer service all at the click of a button.

Ganske Enkelt’s customers operate across a variety of b2b sectors including finance, trading and manufacturing, but one thing they are often characterized by is their long and complex sales processes. When it came to service and support for such specific needs, an efficient solution was needed.

Challenges

Ganske Enkelt’s key challenges included:

  • Small customer support team required to help a customer base of around 10,000 users
  • Tailored CRM systems meaning there is no ‘one size fits all’ solution for supporting customers
  • Varying customer knowledge of CRM systems meant support team had to understand and fix a range of problems

Solution

Using TeamViewer, Ganske Enkelt can offer first-class support by not just talking to customers, but interacting with customers. In turn, this has helped the company retain its strong customer base, one of Gankse Enkelt’s core business goals.

Results

Whenever questions, concerns or problems arise, TeamViewer enables the customer service team to respond quickly and efficiently. TeamViewer just works and is the reason why Ganske Enkelt relies on TeamViewer for more than a decade.

  • Increase in NPS score
  • Satisfied customers for the long term
  • Stronger integration between customer support and sales teams

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