Knowledge Base

To QuickSupport on the remote device

11. Click the three dots (⋮) next to Join session.

12. Select Windows Authentication.

13. In the authentication dialog, enter the Windows username and password.

14. Select the required access control and click Log On.

You are now connected with administrative rights and can control UAC prompts.

To wrap up, you can see the steps fully in this video:

To Host or full client on the remote device 

If TeamViewer Host or the TeamViewer Full Client runs on the remote device, the following additional steps are required:

1. Open the Settings (⚙) on the remote device.
2. Go to Advanced settings and click Open advanced settings.
3. Navigate to the Security tab.
4. Scroll down to Rules for Connections to this computer and enable Windows logon by selecting Allowed for administrators only: 

5.       Click OK to confirm.

6.       In the Settings (⚙) under Device, navigate to General.

7.       Enable Start TeamViewer with Windows:

Note: This step is not required when the remote device runs TeamViewer QuickSupport.

After completing the steps above on the remote device, you can establish a connection via the full client by following the instructions below:

1. Sign in to your TeamViewer account in the TeamViewer Remote full client.
2. Open Remote Support and switch to the Sessions tab.
3. Click on + New session.
4. Add a session name. Click on the drop-down icon next to Start and select Create for later.
5. Share the session code or session link with the remote user.
6. On the remote device, the user starts TeamViewer Host or the full client and enters the session code.
7. Wait until the session status changes from Waiting for user to Ready.
8. Click the three dots (⋮) next to Join session and select Windows Authentication.
9. In the authentication dialog, enter the Windows username and password.
10. Select the required access control and click Log On.

You are now connected with administrative rights and can control UAC prompts.

To QuickSupport on the remote device

You are now connected with administrative rights and can control UAC prompts.

To wrap up, you can see the steps fully in this video:

To Host or full client on the remote device

If TeamViewer Host or the TeamViewer Full Client runs on the remote device, the following additional steps are required:

1. Open the Settings (⚙) on the remote device.
2. Go to Advanced settings and click Open advanced settings.
3. Navigate to the Security tab.
4. Scroll down to Rules for Connections to this computer and enable Windows logon by selecting Allowed for administrators only: 

5.       Click OK to confirm.

6.       In the Settings (⚙) under Device, navigate to General.

7.       Enable Start TeamViewer with Windows:

Note: This step is not required when the remote device runs TeamViewer QuickSupport.

After completing the steps above on the remote device, you can establish a connection via the full client by following the instructions below:

You are now connected with administrative rights and can control UAC prompts.

1. Start the TeamViewer Remote full client on your device.
2. Ask the remote user to start TeamViewer Full Client, TeamViewer Host, or TeamViewer QuickSupport and ask them for their ID.
3. Enter the ID under Remote control.
4. Click Connect.
5. In the authentication dialog, click Advanced.

6. Set the Authentication method to Windows.

7. Enter the Windows username, the domain if required, and the Windows password.

8. Click Log On.

You are now connected using Windows Authentication and can interact with UAC prompts.