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Knowledge Base

Get started with TeamViewer Endpoint Detection and Response

Last Modified 21 авг. 2025 г.

What is the difference between Endpoint Detection and Response (EDR) and Endpoint Protection (EPP) services?

EDR and EPP differ in how they approach securing devices. EDR is a solution designed to detect, investigate, and respond to advanced threats in real-time. It provides comprehensive visibility into endpoint activities, enabling security teams to analyze the scope and nature of an attack. By leveraging behavioral analysis and machine learning techniques, EDR can identify known threats, zero-day vulnerabilities, fileless attacks, and other advanced threats. It also offers tools for incident response, such as isolating infected devices or rolling back malicious changes.

In contrast, signature-based endpoint protection relies on predefined threat signatures to detect and block malicious activities. It compares files or processes to a database of known malware patterns. While effective at preventing known threats, this method may be lacking in evolving malware with no corresponding signature. Its primary focus is prevention rather than investigation or post-attack response.

How to access Endpoint Protection and Response

EDR can be accessed in TeamViewer Remote or via the web app on the Remote Management tab, under the Endpoint Protection section.

How to view a specific device's protection status

The recommended method to access a specific device's status is through the device drawer. This is done by clicking the device name on the Device tab of TeamViewer Remote or within the device list.

The drawer will open on the right; select the tab with a shield and checkmark to access the EDR information for the device. The EDR device drawer provides the basic information for the device; this includes:

  • Policy applied
  • Malwarebytes device name and group
  • Detections
  • Suspicious activity

 

EDR is broken down into the following sections:

  • Devices
  • Detections
  • Quarantine
  • Suspicious Activity
  • Reporting

Please select the appropriate tab below for more information on each section: