Knowledge Base

Security

• Manage access for users in your company - Granular Access Management to protect devices 
• Fundamental Security overview - 256 bits AES encryption
• Trusted Devices
• Two-factor authentication
• Block and allowlist

Platform Coverage

• Provide attended remote support
• Available as an add-on: Connections From Mobile to Mobile Devices
• Supported operating systems for TeamViewer Remote
• Use TeamViewer (Classic) on headless systems
• Web app

Remote Access & Remote Work

• TeamViewer VPN
• Provide unattended remote support
• Use remote printing
• TeamViewer Black Screen
• Wake up a device remotely (Wake-on-LAN)
• Ports used by TeamViewer
• Use Multi-Monitor Support

Remote administration and support

• TeamViewer Remote Session Toolbar on Windows
  • VoiP, Video, Chat during remote control session
  • Switch sides
• Open a file transfer session
  • File Transfer 
  • File transfer queuing
• Service Queue
  • Service Queue with TeamViewer Remote
• QuickSupport
• Assign service cases to other technicians
• Service case creation per hour (Default: 45)
• Service case notifications
• Service case chat
• Service case reporting
• Customer Satisfaction Rating
• SOS Button

• Install TeamViewer Host via the QuickSupport module
• UAC (User Access Control) support
  • Use TeamViewer (Classic) on Windows servers
  • Control UAC during a TeamViewer session
• Terminal server support (connect into user sessions)
• Record and playback remote sessions
• Connection reports
• Create Charge Rates

User and Device Management

• Mass deployment
  • Deploy TeamViewer on Device Groups via Microsoft Endpoint Manager
  • Mass deployment on Windows - Overview
• Upgrade concurrent connections (channels) - Max. 7 additional (Total: 10)
• Device Management
• Managed Devices - General information
• Device groups explained
• Licensed users (Default: 30)
• Number of licenses manageable with one account
• Dedicated Connection Groups
• Find nearby contacts
• Group sharing Share groups
• (Device) Policies – number of policies (Default: 15)
• Set device Policies via API - TeamViewer API
• User management - Managed Users
• Custom Device Information
• Create Groups & Subgroups for Computers & Contacts list - Device Groups
• Company Address Book

Enhanced function for large enterprises

• Activate your Remote worker(s)

Software intergrations

• TeamViewer API
• Web Chat SDK
• Web API rate limit - 36.000 requests per 24 h
• FreshService Integration - Installation and User Guide
• Zendesk Chat Integration - Installation and User Guide
• Zendesk Support Integration - Installation and User Guide
• JIRA Integration - Configuration Guide
• ServiceNow Integration - TeamViewer Remote Support
• Microsoft Dynamics Integration - Installation and User Guide
• Jamf Pro Integration - Installation and User Guide
• Active Directory Connector (AD Connector)

Service

• Support via phone
• Support via support request (ticket)