London, UK, May 23, 2018 – TeamViewer®, a leading global software provider for IoT, connectivity, monitoring, support and team collaboration, today announced that its remote control functionality can be easily embedded within the Microsoft Dynamics 365 platform.
“We continue to look into ways to leverage Microsoft technologies and innovate together,” says Alfredo Patron, VP of Business Development at TeamViewer. “Microsoft Dynamics 365 users can now have secure remote access to customer and prospect devices to better assist them with all types of issues regardless of their location. All types of organisations can use remote assistance to accelerate their sales cycles and improve overall customer experience.”
Key features and benefits include:
- Easy one-time setup by a Dynamics administrator
- Remote sessions can be initiated at any time from within several Dynamics pages
- One agent can support many customer interactions simultaneously with the smart notifications feature
- Fast problem resolution improves customer experience
- Immediate remote assistance accelerates sales cycles
- Advanced reporting and dashboard capabilities allow an operation manager to audit and measure improvements of lead conversion and issue resolution with TeamViewer
While all Dynamics users will be able to leverage this new integration, it is support and sales agents who are likely to benefit most, as they often need to access customer devices to more quickly identify and resolve customer issues. Customer service, sales and pre-sales reps can now initiate secure remote sessions with the most relevant context during customer interactions from within Microsoft Dynamics Contacts, Accounts, Cases, Leads and Opportunities screens. With one click, customers are notified of a remote session request, which can be accepted immediately, or queued for problem resolution at a later time. Additionally, line managers and administrators can document and create a variety of reports and dashboards to understand how TeamViewer remote sessions are used – from the length of sessions and number of cases to details on how prospects are contacted and assisted more quickly.
“Through Microsoft AppSource, customers around the world can easily find, buy, and deploy partner solutions they can trust, all certified and optimised to run on Dynamics 365,” said Cecilia Flombaum, Director, Strategy and Planning for Microsoft Dynamics 365 at Microsoft Corp. “We’re happy to welcome TeamViewer to the growing AppSource Marketplace ecosystem.”
TeamViewer integration for Dynamics 365 can be downloaded from Microsoft AppSource. Furthermore, TeamViewer integration is also available for Microsoft Dynamics CRM versions 2013/2015/2016 both online and on-premise deployments. Customers can contact TeamViewer directly for more information or to receive access to these versions.
TeamViewer is also integrated with Microsoft Intune, the remote mobile device, application and PC management platform. End users or administrators can initiate remote support sessions from within Intune on any device.