Through the digitalization of their support process, Doro optimizes customer support services for their easy-to-use mobile phones.
Doro needed a dynamic and innovative solution that could be used both for customer support, and be embedded into the customized technologies such as smartphones. Key challenges included:
Doro smartphones have TeamViewer pre-installed, which allows authorized users to see the smartphone‘s screen content on the computer screen and control the device remotely. This allows Doro technicians or family to remotely set up the device and adjust settings from the PC if needed.
Are you interested in remote access solutions? We are happy to explain our approach.