Certain hurdles may appear during the installation of TeamViewer Asset Management, preventing successful service implementation. The following article explains the requirements for successfully installing TeamViewer Asset Management.
The following article is for all TeamViewer Asset Management customers.
Note: Asset Management installs two components: Patch Management and Lansweeper. Successful installation requires both services to be deployed correctly.
Below you will find all requirements for the successful installation of TeamViewer Asset Management.
Please ensure that all endpoints meet the minimum installation requirements:
Make sure the following endpoints are accessible (port 443, HTTPS):
Please ensure that the following domain is reachable:
If issues persist after whitelisting the above domains, your network may be blocking certain IP ranges used by cloud infrastructure services.
In particular, ensure access to Amazon CloudFront and Elastic Load Balancing (ELB) IP ranges is not restricted. These services are used for delivering and managing various backend resources.
Refer to the latest IP ranges used by AWS services here:
Amazon IP Ranges (JSON)
o DigiCert Trusted Root G4
Download Certificate
o Amazon Root CA1 certificate needs to be installed
Download Certificate
o DigiCert Trusted G4 Code Signing:
Download Certificate
Note for IT administrators: Install all certificates into the Local Machine certificate store:
For bulk deployment, consider using Group Policy, PowerShell, or your organization’s endpoint management tool (e.g., Intune or SCCM).
Some systems may block background certificate verification processes.
To avoid certificate-related errors, we recommend whitelisting the following endpoints as well:
OCSP Responder
Used to verify the status of SSL certificates:
CA Issuers
Used to retrieve the certificate chain:
CRL Distribution Point
Used for certificate revocation checks:
Hint: For organizations with strict network firewalls or proxy configurations, we strongly recommend coordinating with your IT or network administrator to implement these changes.
The following section explains how to troubleshoot various components of TeamViewer Asset Management.
Note: Please do not modify or interfere with any TeamViewer service settings or Lansweeper configurations directly on your machines. This can break core functionality and prevent systems from operating or recovering correctly.
Please ensure the following certificates are installed correctly:
Please ensure the domain https://content.ivanti.com is also reachable.
In some cases, only one of the two required services is installed - usually due to network issues, such as blocked access to Lansweeper’s domains or TeamViewer-specific domains. When this happens, only Patch Management or only Lansweeper may be installed, resulting in reduced functionality and an inconsistent product state.
Depending on which service is missing, the device may appear in some views but not others. That said, the device will still appear in the Asset Management device list if either service is installed. However, some features and views rely on a specific service:
To resolve a partial installation:
The following network requirements are needed in order for Asset Management to function correctly
Please ensure traffic from the following domains is allowed:
While not recommended, if a list of IP addresses is required, TeamViewer Asset Management uses CloudFront and Elastic Load Balancing (ELB). Please see the following links for more information: