Background
Established over 90 years ago, Nationwide are one of the largest insurance and financial services companies in the world. Using the TeamViewer DEX Platform, Nationwide were able to adopt an employee-centric approach to endpoint management while simultaneously driving down costs and keeping devices secure.
Challenge
Scott’s team at Nationwide have a robust approach to endpoint management but wanted to improve how they collaborate with the business-wide initiative to improve the experience of employees, regardless of where they are working. That meant collaborating closely with the Digital Workplace team, which defines the digital employee experience and employee life cycle, to reimagine how they deliver end-user services to improve digital employee experience (DEX) while keeping costs low and devices secure.
Solution
The team embarked on a tool consolidation journey to reduce the number of agents required to manage and secure endpoints.
TeamViewer's DEX Platform helps Nationwide deliver on one of its primary goals to improve performance monitoring and management. TeamViewer's DEX Analytics module provides real-time data on endpoint health so the team knows whether devices are performing as they need to and, if not, what should be done to improve their performance. The data is also used to augment IT support for faster and proactive issue resolution, with role-based access in place to limit the footprint on devices. The result is faster time to resolution and reduced cost of hardware provisioning, as the team are now able to make informed decisions about when devices need to be replaced.
Of course, security is an important consideration for Nationwide too. TeamViewer’s DEX Endpoint Automation ensures Nationwide are able to enforce configuration compliance at scale, while the platform’s real-time nature is critical when the team needs to know what is running in their estate at any given time. As Scott says, they were able to run TeamViewer DEX Endpoint Troubleshooting real-time query across 30,000 endpoints and get the information back within 30 seconds.
Scott Geyer Technology Engineering Manager at Nationwide Insurance
“TeamViewer DEX Platform gives us the telemetry we need to proactively see what’s happening in the endpoint environment so we can provide real-time IT support.”
Benefits
- The ability to truly support a hybrid workforce and deliver a great digital employee experience.
- Real-time and reliable data about remote environments for effective decision making.
- Effective and proactive IT support to limit employee downtime and impact on employee productivity.
- Scalable remediation to prevent issues from becoming widespread.
- A consistently efficient IT support service.
- A vendor partnership that delivers results.
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