Knowledge Base
Enable Tia troubleshooting in TeamViewer
Last Modified: Aug 24, 2026
Tia (TeamViewer Intelligent Agent) helps support teams troubleshoot technical issues more efficiently during remote sessions. Administrators can enable Tia capabilities for their organization and decide which troubleshooting modes are available to users. Depending on the assigned package, Tia can provide troubleshooting guidance, perform diagnostics, and assist with issue resolution. Tia is available directly within TeamViewer remote sessions.
This article applies to TeamViewer administrators who configure Tia troubleshooting for connections to managed devices on the following licenses: Premium, Corporate, Tensor, and TeamViewer ONE (Standard, Advanced, and Enterprise).
Available Tia modes
Tia includes three troubleshooting modes that provide different levels of assistance.
Advise mode (Basic)
Advise mode provides troubleshooting guidance based on device context and available knowledge sources, including past Session Insights. It is a chatbot-like experience.
Resolve mode (Advanced)
Resolve mode extends diagnostics with remediation capabilities. Users must approve any system-changing actions before they are executed.
In this mode, Tia uses approved TeamViewer scripts whenever possible to resolve issues. If no suitable script is available, Tia can generate and propose a custom script for the specific issue.
The use of ad hoc system-changing scripts must be explicitly enabled by administrators and is not included in the End-to-end resolution package by default. Because these scripts are AI-generated and can make changes to a device, they should be reviewed carefully before execution.
Requirements
The available Tia capabilities depend on your license and endpoint configuration.
- Advise mode is available for Business, Premium, Corporate, Tensor, and TeamViewer ONE customers when connecting to Mac and Windows devices.
- Diagnose and Resolve modes are available for Premium, Corporate, Tensor, and TeamViewer ONE customers. Diagnose and Resolve modes require managed devices. The remote device must be registered with your company, and the TeamViewer Remote Client must already be installed. For more information on Managed devices, please see here.
- Diagnose and Resolve modes also require an additional module, the TeamViewer Automation Client, which connects only locally to the TeamViewer Remote Client.
How to deploy the TeamViewer Automation Client
- Open Admin settings.
- Go to TeamViewer AI > Tia Troubleshooting.
3. Click Get started.
4. Choose whether to deploy the TeamViewer Automation Client to selected devices or to all eligible devices.
5. Click Deploy.
6. Wait for the deployment to complete. Installation may take several minutes on online devices and will start automatically when offline devices come online.
7. To modify deployment settings later, click Manage deployment.
How to assign Tia packages
After the required client setup is complete, administrators can assign Tia capabilities to users and user groups. Three packages are available, with the entry-level package assigned by default. Administrators can decide which package each user or group receives.
Restrict Tia access on sensitive devices
Organizations can use the Block Tia Modes restricting policy to control or prevent Tia access on selected managed devices.
This policy can help protect:
Executive or VIP devices
Production servers
Shopfloor devices
Operational technology (OT) systems
Devices subject to regulatory requirements
Review Tia activity
For organizations with compliance and auditing requirements, Tia provides audit traces for troubleshooting activities performed during remote sessions.
When Session Insights is enabled, administrators can review troubleshooting activity through:
Connection Reports
Session Insights overview pages
Audit traces help organizations support accountability and governance requirements.
For information about using Tia during remote sessions, see Use Tia to troubleshoot IT issues