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Set up Session Insights

Last Modified: Aug 4, 2026

Session Insights is an AI-powered feature that generates concise summaries of TeamViewer sessions. Administrators can configure how summaries are created, define who can access them, and decide whether to generate summaries for incoming or outgoing connections. This article explains how to set up and manage Session Insights for your organization.

This article applies to Business, Premium, Corporate, Tensor, and TeamViewer ONE customers running Windows and macOS on their devices.

Benefits of Session Insights

  • Facilitates learning and continuous improvement from recent support cases, increasing productivity and efficiency in resolving technical issues.
  • Provides efficient documentation to speed up support case reviews and handovers, enhancing collaboration and saving time for support teams.
  • Offers a clear overview of services provided, ensures compliance with requirements, provides proof of service, and increases customer satisfaction.
  • Enables Tia (TeamViewer Intelligent Agent) to access session summaries during remote support sessions and suggest verified solutions based on user permissions.

How to enable Session Insights

Step 1: Access the Session Insights settings
  1. Sign in with your TeamViewer account via TeamViewer web or via the TeamViewer full client.
  2. Click Admin settings.
  3. Within the Organization management section, go to TeamViewer AI.
  4. Click Session Insights to configure summary generation.

Note: TeamViewer AI services are activated by default for your company. You can disable AI features at any time.

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Step 2: Choose your Session Insights configuration

You can independently enable:

  • Summaries for outgoing connections
  • Summaries for incoming connections

Choose the option that best matches how your organization uses TeamViewer.

How to define Session Insights permissions

You can define your users' permissions for Session Insights through roles.

 

Settings vs. permissions

The setup options described above control whether Session Insights is available during a session. They determine whether Session Insights can generate a summary for a connection.

Permissions control what users can do with those summaries after the session. They determine who can view, edit, export, or manage Session Insights summaries.

To grant the respective permissions, please follow the instructions below:

  1. Go to Admin settings.
  2. Click the role you want to edit.
  3. Click Edit role.
  4. Go to Permissions (key icon).
  5. Within TeamViewer, scroll down to Session Insights.
  6. Select the desired Session Insights permissions and click Save.

 

Tia Traces and compliance

For sessions in which Tia is active, the session summary is enriched with Tia Traces, a timestamped record of every AI action taken during the session.

Tia Traces require Session Insights to be enabled. Access to Tia Traces is governed by the same Session Insights roles and permissions described above.

 

How to change the default language for session summaries

The default language for session summary generation is English. You can change the default language if you want them to be generated in other languages.

To change the session summary generation language, please follow the instructions below:

  1. Sign in with your TeamViewer account via 
    TeamViewer web or via the TeamViewer full client.
  2. Click Admin settings.
  3. Within the Organization management section, go to TeamViewer AI.
  4. Within the Session Insights section, open the languages drop-down.
  5. Change the desired language.

You have successfully changed the default language for session summaries.

AI credit-based payment model

Session Insights is part of the AI‑powered TeamViewer Intelligence services and uses an AI credit‑based payment model.

For details about the AI credit‑based payment model, see here.

Learn how to use Session Insights

This article explains how to configure Session Insights for your organization. For information about generating, accessing, reviewing, and exporting session summaries, see Generate session summaries.