Dole first turned to TeamViewer intending to use it solely as a remote connectivity solution, given its existing usage in various departments. However, upon evaluating TeamViewer Tensor, the team quickly realized that it perfectly matched their requirements for a unified solution and promptly initiated a proof of concept (POC). The POC yielded successful results, leading to the rapid scaling of the solution to hundreds of devices within a month.
During the POC, the team also recognized the value of TeamViewer RMM (Remote Monitoring and Management), which offers a unified dashboard for viewing devices and assets. This feature proved immensely valuable for Dole, given the complexity of its enterprise and the challenges it faced in gaining a comprehensive overview of its asset infrastructure’s health.
With the implementation of TeamViewer Tensor, Dole’s IT team can now deliver rapid and dependable remote support and troubleshooting to regional teams. Additionally, the integration of RMM allows the IT team to effectively manage and monitor all their assets, including servers and networks, with the added capabilities of patch management and software deployment at scale.
Considering the rising number of cyber-attacks, security remains a top priority for IT departments, including Dole’s. TeamViewer Tensor offers one of the highest levels of security, incorporating market-leading sophisticated back-end architectures, advanced encryption methods and two-factor authentication. These robust security features ensure that Dole’s cybersecurity remains uncompromised.
The IT department from Dole quickly saw benefits from adopting TeamViewer’s solution. Firstly, it enhances efficiency by streamlining the management of Dole’s IT infrastructure, resulting in considerable time and resource savings. With a centralized platform for IT management, it facilitates a more streamlined workflow, improving operational efficiency by 82%.
Andy Ng from Dole Asia Holdings added, “TeamViewer Tensor has become invaluable in our Dole IT environment. It ensures compliance with our IT Security Policies.”
Moreover, TeamViewer Tensor bolstered security by offering a centralized platform for access management to Dole’s IT infrastructure. This ensures a higher level of control and oversight, allowing for better monitoring and enforcement of security protocols. The implementation of robust security features, such as monitoring network for threats and multi-factor authentication, further bolsters the overall security posture.
Dole is also looking into scaling TeamViewer’s solution as part of its future readiness and digital transformation journey. Recognizing the value and effectiveness of the implemented solution, Dole has made the strategic decision to expand its deployment across the organization.