Customer Success: Knowledge Foresight

Background

National research institutes and major consulting firms commission Knowledge Foresight to perform real-time earthquake observation and other critical tasks by leveraging pinpoint data collected from small sensors distributed throughout Japan. The company relies heavily on remote software to enable the use of data collection terminals, which play a crucial role in their operations.

Challenges

  • Managing a large number of terminals requires the use of an existing OS and remote operation, posing a scalability challenge
  • Introduction of a remote solution that is compatible with changing smartphone models presents a technical challenge
  • With a significant number of managed terminals, keeping software license fees to a minimum is a financial challenge that needs to be addressed

Results

A remote solution was being sought for the operating system of the information gathering terminal and TeamViewer was discovered and subsequently utilized. TeamViewer has since become an integral part of the business.

Ken Suzuki President at Knowledge Foresight, Inc.

“TeamViewer enables remote management of hundreds of terminals from the office, eliminating the need to physically visit the field.”