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Managing licenses across multiple companies can be complex in large organizations. With multitenancy in TeamViewer Tensor, you can distribute licenses from a parent company to child companies within a single hierarchy. This allows centralized control while keeping flexibility for each tenant. This article explains how to share, edit, and remove licenses using multitenancy.

This article applies to all TeamViewer Tensor license holders, except Tensor Access.

Key differences from Tensor Classic (Management Console)

If you are using the Management Console (Tensor Classic), see:
Distribute your license via MCO

The process in TeamViewer Tensor is different:

  • Licenses remain owned by the parent company
  • Licenses are not moved to an organization level
  • Licenses are shared directly from the parent to the child tenants
  • Child companies can have multiple license types at the same time
  • The same license cannot be shared via both Tensor Classic and TeamViewer Tensor

License sharing

License sharing (also called license splitting) allows a parent company to distribute parts of its license to one or more child companies.

  • The parent defines how many slots are shared

  • The child receives the license automatically

  • No action is required on the child’s side

Splittable licenses and minimum required slots

Parent companies can share specific licenses with child companies if the minimum required number of slots for each license type is met.

These minimum values must be respected from both perspectives:

  • The parent company must retain at least the minimum required slots after sharing

  • The child company must receive at least the minimum required slots to use the license

In other words, a license can only be split if both sides meet the minimum requirements independently.

Example

A parent company has a Tensor Pro license with 20 user slots.
The minimum requirement is 10 users.

  • The parent can share 10 user slots with a child company

  • The parent keeps 10 user slots (minimum requirement met)

  • The child receives 10 user slots (minimum requirement met)

Sharing fewer than the minimum (for example, 5 users) is not allowed, as neither side would meet the required threshold.

The table below shows which licenses are eligible and the required minimum slots.

License type
Users
Managed devices
AI credits

Tensor

10

1

0

Tensor Basic

5

1

0

Tensor Pro

10

1

0

Tensor Unlimited

10

1

0

Tensor Support

15

1

0

Tensor Light Agent

5

1

0

License requirements

  • Parent company must have a core Tensor license

  • Tensor Access is not supported for license sharing

  • Child companies do not require a specific license

  • Child companies must have a company profile

Permissions

  • Multitenancy manage permission

  • Company administrator permissions

How to share a license with child companies

If you are not using license sharing in Tensor Classic, you can directly share licenses in TeamViewer Remote.

Make sure a multitenancy relationship is established between the parent and child companies.

  1. Go to Admin settings.
  2. Open License usage under Billings.
  3. Select the license you want to share.
  4. Click Assign companies.
5. Define the number of:
  • Users
  • Managed devices
  • AI credits

6. Select one or more child companies.

7. Click Assign.

The selected child companies automatically receive the license.

You cannot share the same license in both Tensor Classic and TeamViewer Tensor. This is blocked by design.

If you are already sharing a license in Tensor Classic, you have the following options:

  • Remove the shared licenses in Tensor Classic (MCO) and re-share them in TeamViewer Tensor

    • Establish a multitenancy relationship between companies in TeamViewer Remote.

    • Follow the steps in the Not sharing licenses in Tensor Classic (MCO) section to share the license.

  • Manual migration to TeamViewer Tensor( this feature is under development)

Only the parent company can edit a shared license, and it should respect the minimum required number of slots, depending on the license type.

  1. Go to Admin settings.

  2. Open License usage under Billings.

  3. Select the shared license you want to edit.

  4. Select Edit usage.

  5. Adjust the slot values.

  6. Click Assign to confirm.

The changes apply automatically to the child company.

Both parent and child companies can remove a shared license. The process is similar in both cases.

  1. Go to Admin settings.

  2. Open License usage under Billings.

  3. Select the shared license you want to remove.

  4. Select Remove.

This will remove the selected license and unassign all slots that were assigned to it and are assigned back to the parent.

Note: In the child company, users are not reassigned to their original licenses after removal. If all users were assigned to the shared license, removing it makes all users, including the tenant manager, free users.

How to view license usage

Both parent and child companies can view the license usage. 

  1. Go to Admin settings.

  2. Open License Usage under Billings.

  3. Locate the shared subscription.

  4. Do one of the following:

    • Click the license name

    • Click Show details in the row actions

In the license details view, the parent company can see available and reserved license slots, the child companies that received the license, how many slots are assigned to each child, and the overall distribution across the organization. This helps the parent company monitor and manage license sharing and usage.

  1. Go to Admin settings.

  2. Open License Usage under Billings.

  3. Hover over the shared license

When hovering over a shared license, the child company can see the parent tenant that shared it, along with basic license and assignment details. This helps the child company understand the source of the license.