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Manage licenses in Multitenancy

Last Modified: Aug 10, 2026

Managing licenses in Multitenancy enables parent companies to monitor and manage license usage across all companies within their multitenant organization. Once the organization is configured, the parent company can generate reports to track license consumption across connected companies, helping ensure visibility and control of license allocation. Company admins can also create, edit, and delete reports as needed.

This article applies to TeamViewer Tensor, ONE Standard & Advanced license holders. 

Requirements

Permissions

To view the required permissions for this feature:

  1. Go to Admin settings.
  2. Navigate to Roles.
  3. Click on the user you wish to grant access to.
  4. .On the modal that opens, click on the Key Icon to view permissions.
  5. Under Multitenancy, see the Usage reports section.
Nultitenancy license management permissions

Create, Update, Delete and the View permissions depends on the Multitenancy setup.

 

Settings

As shown below, the Company contact list should be enabled:

Multitenancy license management settings

How to create a report

The reports will show the license consumption across the selected tenants while setting up, the usage, and the date it was generated as a CSV file.

To create a report:

  1. Go to Admin Settings.
  2. Below Multitenancy, click on Reporting.
  3. Click on Add.
Reporting steps

4. Continue by giving a name to your report.

5. Select the companies you want to create a report for.

6. Click on Continue.

7. Select the schedule you want to receive your report:

  • Daily
  • Weekly
  • Monthly
  • On-demand

*Optional: If you prefer the On-demand reports, the report generation should be manual by clicking on Generate and Send, for the email to be sent.

*Optional: If you prefer On-demand reports, you must manually click on Generate and Send to generate the report and send the email.

*For daily, weekly, and monthly options, it is mandatory to fill in the reporting periods.

8. Click on Continue.

9. Select the recipients for your report:

add recipients for your report multitenancy

10. Click on Add.

 

Editing an existing report:
  1. Choose the report you wish to edit.
  2. Click on Edit.

The details are ready to be changed.

 

Deleting a report:
  1. Choose the report you wish to delete.
  2. Click on Delete.
delete a repor

After the reports are created, there will be an email sent to the chosen recipients:

Email reporting example