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数据 - 审核日志

上次修改时间: 2024年3月15日

此页面描述了Chatvisor跟踪的不同审核日志。

常规

跨平台捕获的常规审核日志。可以在Manager-> Activity Logs中将其视为租户admin。对于每个日志，将存储租户用户ID。

Type	Name	Description	Data
START_CALL	[Call] Start	1 to 1 audio / video / screen sharing call is started	callID. customerID
MESSENGER_SEND	[Messenger] Send message	Message was sent Via the Live Chat	customerlD
LIVE_VIEW	[LiveView] joined	User joined a Co-Browsing session	sessionID
LOGGED_IN	[Account] Logged in	User logs in
ONLINE_STATUS_ONLINE	[Agent] Go Online	User goes online (uses the Go online button)
ONLINE_STATUS_OFFLINE	[Agent] Go Offline	User goes offline (uses the Go offline button)
STATUS_CHANGE	[Chat] Status changed	Status of a chat conversion changed (i.e. Unresolved -> Done)	customerID, status , messageID
ROLE_CHANGE	[Roles] changed	Role of a tenant user changed	role name , tenant user
PERMISSION_CHANGE	[Permissions] changed	Permissions within a role changed.	role name , [permissions]
PLUGIN_CHANGE	[Plugin] changed	The configuration of a plugin changed.	new plugin configuration
SETTINGS_CHANGE	[Settings] changed	Settings changed (i.e. Security settings)	new setting configuration
MEETING_CHANGE	[Meeting] changed	Meeting changed (Title of a meeting has changed, Meeting was created...)	CREATE_OR_UPDATE, DELETE, conference data
CONFERENCE_AGENT	[Meeting] Agent joined	Agent joined a conference meeting	callID, customerID
CONFERENCE_RECORDING	[Meeting] Recording started	Recording of a conference started	callID, customerID , joined agents , tags

共同浏览会话

对于每个共同浏览会话，都会跟踪不同的事件，这些事件可用于随后检查从代理或客户执行了哪些操作。对于每个事件，都会记录时间戳，类型（如果它是代理）以及其他信息（即，单击元素的ID）。

Type	Name	Description	Data
CLICK	Clicked on element	An element was clicked by agent or customer	element name/id
SCROLL	Scroll on page or element	Scroll event was executed on specific element or whole page	scroll position, element name/ id
FORM	Form sent	Form was submitted	form name/ id
INPUT	Input changed	User input was triggered (i.e. text input)	text input , element name/ id
PAGE-CHANGE	Page changed	Page change	page name
SELECTION	Text or elements selected	User goes offline (uses the Go offline button)
CUSTOM_EVENT	Custom event was triggered via API	Status of a chat conversion changed (i.e. Unresolved -> Done)	event type + value
ROLE_CHANGE	[Roles] changed	Role of a tenant user changed	role name , tenant user
PERMISSION_CHANGE	[Permissions] changed	Permissions within a role changed.	role name , [permissions]
PLUGIN_CHANGE	[Plugin] changed	The configuration of a plugin changed.	new plugin configuration
SETTINGS_CHANGE	[Settings] changed	Settings changed (i.e. Security settings)	new setting configuration
MEETING_CHANGE	[Meeting] changed	Meeting changed (Title of a meeting has changed, Meeting was created...)	CREATE_OR_UPDATE, DELETE, conference data
CONFERENCE_AGENT	[Meeting] Agent joined	Agent joined a conference meeting	callID, customerID
CONFERENCE_RECORDING	[Meeting] Recording started	Recording of a conference started	callID, customerID , joined agents , tags