TeamViewer Remote
Overview

TeamViewer AI—your support team’s trusted assistant

TeamViewer AI—your support team’s trusted assistant

Automate and accelerate IT support with AI that summarizes sessions, recommends fixes, and shares insights to scale your team’s expertise.

Too many tickets, not enough time?

With workloads rising, TeamViewer AI helps IT professionals save hours by automating tasks, speeding up fixes, and optimizing performance.

50% faster mean time to resolution (MTTR) by eliminating manual troubleshooting delays.

5 minutes saved every session with automated audit-ready session summaries.

Over 10 hours won back each month with effortless handovers and AI-driven knowledge base creation.

Try AI-powered IT support today

Trial licenses include AI credits, so you can experience intelligent automation right away.

How TeamViewer AI transforms IT support

Accelerate every support case with AI guidance

When a ticket comes in, IT supporters don’t have to search for answers, they just ask Tia.

Once prompted, Tia taps live device data and performance logs to diagnose the root cause and suggests next steps in any language.

Tia is your support team’s trusted assistant for faster resolutions and fewer escalations.

Automate documentation and ensure compliance

At the end of a session, Session Insights saves you up to five minutes by automatically generating a detailed summary.

Every action is captured with precision, ensuring audit-ready documentation and seamless handovers.

This means supporters close tickets faster, documentation stays compliant, and new agents learn quickly with access to best-practice examples.

Scale expertise and drive constant improvement

After a ticket is resolved, the learning begins. Session Analytics turns every session summary into actionable team intelligence.

Visual dashboards reveal patterns, trends, and training gaps, helping leaders spot recurring issues and optimize workflows before they become problems.

With Session Analytics, your IT team grows smarter with every fix, driving down MTTR and consistently improving user satisfaction.

Real value, real security

  • Achieve measurable ROI

    From start to finish, TeamViewer AI accelerates what slows teams down.

    It delivers real-time assistance, automated documentation, and instant insights, reducing hours of manual effort into just minutes.

    The return is measurable. Optimized workflows improve productivity, reduce costs, and free up supporters to handle more cases without adding headcount.

  • Responsible by design. Secure by default.

    TeamViewer AI is developed using Azure OpenAI and Google Gemini models, ensuring every interaction meets privacy, compliance, and governance standards.

    Our data infrastructure is powered by Microsoft Azure’s enterprise-grade security, trusted globally by regulated industries.

    Data is processed securely within defined environments and is not used for public model training without permission. Data is handled in line with GDPR standards.

Experience intelligent remote support

Transform how you solve IT challenges with AI built into TeamViewer. Enable AI features in Admin Settings and start using your free credits instantly.