If you are using the Frontline Workplace mobile app for the first time, you need to pair it with the right server instance. This ensures the correct syncing of the necessary data.
There are 2 different ways to pair the Frontline Workplace app installed on your device with a server instance:
To pair the app via configuration code:
To pair the app via manually entering the server details:
There are 2 ways to sign in to the app:
To sign in by entering the credentials:
To sign in via scanning the QR code:
Re-pairing the app after logging out is possible by entering your credentials manually for alternative licenses and permissions.
To change the server you have paired previously:
The status bar is located at the very top of the Frontline Workplace mobile app. It informs you about the overall status of your device.
The navigation section is located at the very bottom of the Frontline Workplace mobile app. It gives you access to the My Tasks, Calls, Contacts, and Teams screens.
Note: To be able to view this screen, the Frontline Administrator has to provide you with the necessary roles and permissions.
My Tasks screen shows all the tasks that are assigned to a user or a team.
Note: The repeatable task templates can be distinguished by a plus-circle icon on the right.
The Calls screen shows all scheduled and ongoing calls you can join.
By default, the list of scheduled calls shows all available entries but can be filtered to only show calls scheduled for today or the upcoming future.
By tapping on the More options button (3 vertical dots) in the top-right corner, you can find the Create a call button to start calls, the Scan QR button to start calls by scanning call codes, and the History button to access past calls from call history.
The Contacts screen shows all users in your contact list. Users who are currently online are shown at the top of the list. They can be easily identified by a small green badge icon below their avatar. The contact screen also contains a search field to quickly find a particular user.
By default, the contact list shows all users but you can hide those who are currently offline via the More Options button (3 vertical dots) in the top-right corner. Additionally, the More Options button contains a Create group call button to start a conference call.
The Teams screen shows all the teams you can call. It also contains a search field to quickly find a particular team.
Note: Tasks are limited to specific UI templates and components, and can only be executed in landscape mode. The supported UI templates include Text + Title, Text + Image, and Title + Image + 2 Texts V1, V2. The supported components are Paginated Text and Questionnaire. See them in our Component Catalogue.
⇒ The task starts immediately.
Note: Navigate by tapping on the buttons that are located at the bottom of the screen.
⇒ The task starts immediately.
In case another user calls you, the app will show a notification message and play a sound signal. You can then either accept or reject the call.
To join the call:
To dismiss the call:
Note: Declined calls can still be accessed via the Calls screen. As long as at least one participant is still on the call, it is listed under the ongoing calls. You can join the call by tapping on the Dial button next to it.
One-on-one calls allow you to contact a particular Frontline expert to resolve an issue. Thanks to the available in-call options (e.g., video call function, AR markers, whiteboard) you can quickly provide the necessary context and the expert on the other end can effectively guide you to a solution.
To start a one-on-one call:
⇒ The call starts immediately even though the other user has not yet joined. If the other user does not join the call, you can abort the call by tapping on the Leave button.
Conference calls allow you to simultaneously contact a group of Frontline experts to resolve an issue. Thanks to the available in-call options (e.g., video call function, AR markers, whiteboard) you can quickly provide the necessary context and the experts on the other end can effectively guide you to a solution.
To start a conference call:
⇒ The call starts immediately even though no other user has joined yet. If no other user joins the call, you can abort the call by tapping on the Leave button.
Team calls allow you to contact one or more members of a particular group of Frontline experts to resolve an issue. When calling a team, all members receive a notification and can join the call at any time. Thanks to the available in-call options (e.g., video call function, AR markers, whiteboard) you can quickly provide the necessary context and the experts on the other end can effectively guide you to a solution.
To start a team call:
⇒ The call starts immediately even though no other user has joined yet. If no other user joins the call, you can abort the call by tapping on the Leave button.
Call codes allow you to start a conference call with specific predefined settings multiple times. The respective QR codes are created by administrators and can easily be scanned with your device’s camera.
To start a call by scanning a QR code:
⇒ The call starts immediately even though no other user has joined yet. If no other user joins the call, you can abort the call by tapping on the Leave button.
In addition to creating an immediate call, it is also possible to schedule a call with a specific time and date for the future.
To schedule a call:
⇒ The scheduled call appears on the Calls screen. To access the call details, tap on the specific call bar within the list. When tapping on the call, it is possible to edit the call details or remove the call by tapping on the More options button.
Note: You can start the call at any time by simply clicking on Join. You can also click on Share Invite to share the call invite link with the desired sharing option.
To make communication as easy and effective as possible, Frontline offers a variety of functions that are available during calls. The available in-call options range from basic actions in regard to the live video stream to sophisticated collaboration tools like AR markers or whiteboards.
Provided that the users' cameras have been turned on, their video streams are displayed as soon as a call has started. Depending on the granted permissions, the live video screen offers a number of basic functionalities to facilitate communication.
To use basic call options:
Turn the camera on/off
Switch between front and back camera
Turn the microphone on/off
Turn audio on/off
Leave call
The AR marker feature is a great way to provide visual context when discussing a particular topic or issue. You can place virtual arrows or draw different shapes to highlight certain real-world objects. Once a marker has been placed, it remains in its position even if the camera perspective changes. This guarantees that important references do not get lost and can always be identified correctly.
There are 3 different types of markers:
Note: Only a maximum number of 9 permanent markers (arrows and/or pen-drawn shapes) can be added and shown at the same time. If you add another permanent marker after reaching this limit, the oldest one will automatically disappear.
To use the AR markers:
Note: Access to the whiteboard feature requires the corresponding user permissions. For more information, please reach out to your administrator.
Whiteboards allow you to draw ideas and concepts on a digital board to better visualize complex information or multi-step processes. You can upload existing images from your device or use snapshots captured directly during a call. Once an image has been placed, you can directly draw on it and make your annotations.
To use the whiteboard feature:
Add image
Share whiteboard
Undo the last step
Redo the last step
Delete the current item
Draw on the added image
Additional features can be activated by tapping on the More options button (3 vertical dots) in the top-right corner.
You can send a message to the Frontline expert by tapping on the Dialogue bubble button at the top.
Note: Chat also comprises call log information such as participants joining or leaving the call and other actions taken during the call.
It is possible to send files such as documents, images, or videos from your device. It is also possible to take pictures and send them to the chat instantly including the GPS information.
To use the chat feature:
Translation settings can be managed by tapping on the More options button (3 vertical dots) in the top-right corner. Additionally, the More options button contains a Files button to view the shared media and documents within the call.
Note: It is possible to translate your chat messages into the following languages: Czech, French, Polish, Greek, Italian, English, Spanish, Hungarian, Portuguese, German, and Dutch.
Participants of the call will be listed as Live and Invited with the device type they use and their microphone status. It is possible to invite more users to the call from the contact list or to share a call link with them by tapping on the Plus icon at the top of the screen.
To see the participants section:
More users can be invited to the current call. To add more users to the call:
It is also possible to share the call link. To share your current call's link:
After tapping on the More options button (3 vertical dots) in the top-right corner you have access to the following options:
Note: You can always discard and take another picture by tapping on Retake before proceeding with it.
⇒ You have to allow either Record Screen&Microphone or Record Screen Only options to start screensharing.
The spoken language can be changed to multiple languages when enabled. To change the spoken language:
Note: After enabling the live captions, a banner will appear at the bottom of your screen. The chosen Spoken Language should be the same with the language that the users speak. You can change the spoken language by tapping on Change within that banner.
The call history shows a list of all past calls with their specific details (i.e., time and date, duration, participants). In addition to that, it also gives you access to any chat messages and attachments that were exchanged.
Note: Any media files such as videos are listed on the "Media" tab. All other file formats are listed on the "Documents" tab.
Note: The general availability of this setting depends on the device model.
To view the license information of third-party components used by the Frontline Workplace mobile app:
⇒ You are redirected to the settings menu of your device, where you can access the respective license information.
To view the TeamViewer End-User License Agreement (EULA) and the TeamViewer Data Processing Agreement (DPA):
⇒ You are redirected to the section of the TeamViewer website that contains the EULA and the DPA.
To view the TeamViewer Privacy Notices:
⇒ You are redirected to the sections of the TeamViewer website that contains the various privacy notices.