This article applies to all TeamViewer users who want to purchase a Remote Access, Business, Premium, or Corporate Subscription license.
What are the benefits of having a subscription?
- A subscription license entitles you to all major software updates without purchasing the update.
- Exclusive access to new features and enhancements as soon as they are ready during the subscription period.
- Updates to the latest TeamViewer versions mean continued compatibility with the latest operating systems.
Do we offer a monthly payment?
No. At present, all subscription packages are billed and renewed automatically on an annual basis. Monthly payment options are not available.
What are regular feature updates, and how do I get them?
TeamViewer releases new features, functionality, and patches throughout the year to continue improving your experience with our product.
During your active subscription, you will immediately access the latest major and minor updates. Through automatic updates, you will get the latest version of our software. You can also check this under Menu (≡) ➜ Check for new version
Do you still offer the 7-day money-back guarantee?
Yes, you can return your newly purchased TeamViewer license or AddOn license within 7 days from purchase, and we will refund or cancel your invoice.
The 7-day money-back guarantee does not apply to subscription renewals or to any invoice issued following the completion of a one-month paid trial.
Please contact our support via the ticket portal and choose 7-day return as the reason.
Can I still buy a perpetual license?
No, we no longer offer perpetual licenses.
We now only offer subscription licenses to keep up with the IT world's ever-changing landscape and ensure our focus is on driving new features and stability.
Please contact our Sales team to assist you with your specific business requirements.
Can I keep my legacy license when I switch to a subscription license?
Yes, your old perpetual license will remain available after switching to a subscription license.
You may continue to use your perpetual license on the version of TeamViewer for which it is currently valid. However, please keep our TeamViewer (Classic) Product Lifecycle Policy in mind in your planning.
Will my subscription automatically renew?
Yes. For your convenience and to avoid service interruptions, your annual subscription will automatically renew every 12 months from your purchase date.
Note: If you wish to cancel your subscription, please submit a ticket at least 28 days before your renewal date.
Do I receive any reminders before renewing my subscription?
Yes, we will be sending an email reminder before your subscription renews.
How and until when can I cancel my subscription?
Cancellations must be submitted at least 28 days before the end of the initial or renewal term. This notice period ensures that your cancellation can be processed in time and prevents unintended renewal charges.
You can cancel through one of the following methods:
-
Submitting a cancellation ticket (written request)
-
Using the Customer Portal
-
By phone
If I cancel my subscription license, what happens to my legacy license?
If you cancel a subscription license, your old perpetual license remains valid. You may continue using it with the version of TeamViewer for which it was originally purchased. Please note that the TeamViewer (Classic) Product Lifecycle Policy applies and should be considered in your planning.
When do you start my subscription contract?
From the day you order a subscription.
When can I get an invoice?
-
When you purchase a subscription license.
-
On each renewal date thereafter.
When can I get a quotation?
- New subscriptions: A quotation can be provided by our Sales team before you purchase a subscription license.
- Renewals: Renewal quotations may be requested within the 3 months preceding the renewal date.
Can I get an invoice before renewing my subscription?
No, you will receive an invoice on a renewal day.
Can I get a quotation before renewing?
Yes. Renewal quotations may be requested within the 3 months preceding the renewal date via support
Since the license is a subscription, it is considered a continuation of the original purchase and will remain at the same price unless any changes are communicated to you in advance.
How can I get a receipt?
-
For credit card or PayPal payments, receipts are sent automatically.
-
For bank transfers, an acknowledgment email is sent instead.
If you need further assistance or a formal receipt, please contact our support team.
How can I change the information about my credit card for next year's payment?
Please visit this page to change your credit card information. (If the link does not work, please try this link instead.)
Instruction:
- Type in your most recent invoice number and the email address it was sent to
- On the next page, you will see the payment options (PayPal, Credit Card). Select Credit Card.
- Type in your credit card information.
- If there are no outstanding balances on your subscription, no charges will occur. The next generated invoice will be run on the new card at the time of processing.
- If you have an invoice not paid on the previous card (due to a payment error, etc.), the outstanding balance will be run on the new card.
Once updated, all future subscription invoices will use the new card.
How much is my renewal?
-
The renewal amount is visible in the Customer Portal, or you can request a quotation.
-
An invoice will be sent on the renewal date. If you need assistance or have questions about the amount, please contact our support team.