Press release April 13th, 2020
TeamViewer Engage: New browser-based Customer Engagement Suite offering a fully digital interaction from contact to contract
Goppingen, Germany, April 13, 2021 – TeamViewer, a leading global provider of secure remote connectivity solutions and workplace digitalisation technology, today announced the launch of TeamViewer Engage. The customer engagement suite – originating from the acquisition of Austrian startup Xaleon earlier this year – is a great addition to TeamViewer’s solution portfolio. TeamViewer Engage provides a complete feature set to interact with customers online and thus enabling digitalisation of sales, customer support and service processes across all industries. The product is available in customisable modules that can be tailored to the needs of large enterprises as well as SMEs.
TeamViewer Engage can be integrated into existing websites enriching them with real-time communication capabilities or be used via an invitation link for scheduled appointments such as online video consultations. As a true end-to-end solution, the suite of features enables various use cases in conversational commerce, digital customer service and online consultation. Integrated on a website, a chatbot can proactively engage with a customer and instantly answer routine queries. Conversations can seamlessly be transitioned to a live chat agent who has further options of escalation like video chat and co-browsing for an even more personal customer experience. On top of that, the new TeamViewer Engage platform includes specialised features for advanced video consultations like co-browsing of uploaded documents to walk prospects through a contract, with whiteboard and chat functionality at hand. To complete the digital consultation process, TeamViewer Engage provides a legally binding eSignature feature to sign contracts online, offering a fully digital consultation process, from contact to contract.
“We are proud to launch the new TeamViewer Engage suite as a standalone product within the TeamViewer portfolio after having joined the TeamViewer family only recently. The new offer brings a whole new set of features to the table, enabling TeamViewer customers to enhance their online presence and digitise their sales and service processes to replace physical customer interaction in a secure, convenient and relationship-building way.”, says Mathias Holzinger, General Manager Customer Engagement at TeamViewer. “Right after the implementation of Xaleon’s co-browsing solution in TeamViewer Tensor last year we have seen a strong demand from our customers and decided to launch a dedicated customer engagement suite to further strengthen our enterprise offering along the entire value-chain.”, Alexander Post, Director Product Management at TeamViewer, adds.
TeamViewer Engage has a unique, easy-to-use approach as it is fully browser-based and therefore highly compatible with any system. The visiting customer can use the software without the need for any installation beforehand, removing all barriers for interaction.
As a global technology company and leading provider of a connectivity platform, TeamViewer makes it possible to remotely access, control, manage, monitor and repair devices of all kinds – from laptops and mobile phones to industrial machines and robots. In addition to the high number of private users for whom the software is offered free of charge, TeamViewer has more than 580,000 paying customers and helps companies of all sizes and from all industries to digitise business-critical processes by seamlessly networking devices. Against the backdrop of global megatrends such as the rapid spread of internet-enabled devices, increasing process automation and new, location-independent forms of work, TeamViewer has set itself the goal of proactively shaping the digital transformation and continuously using new technologies such as augmented reality, artificial intelligence and the Internet of Things for product innovations. Since the company was founded in 2005, TeamViewer’s software has been installed globally on more than 2.5 billion devices. The company is headquartered in Göppingen, Germany, and employs more than 1,300 people worldwide. In 2020, TeamViewer recorded billed revenues (billings) of around 460 million euros. TeamViewer AG (TMV) is listed on the Frankfurt Stock Exchange as an MDAX company. Further information on the company can be found at https://www.teamviewer.com.
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