Press release July 9th, 2020

TeamViewer Integrates with EloView® for Seamless Remote Control

TeamViewer remote connectivity is now embedded in the EloView device management platform, enabling simpler remote troubleshooting of unattended digital signage, point-of-sale and self-service devices

 

TAMPA BAY, Fla., July 9, 2020 — TeamViewer, a global leader in secure remote connectivity solutions, announced a new integration with Elo, a leading global supplier of interactive solutions, and the EloView SaaS platform for device management, enabling users to remotely control Elo-based digital signage, point-of-sale (POS) and self-service devices. TeamViewer adds one-to-one device troubleshooting power to EloView’s content and device management capabilities for thousands of devices.

 

EloView customers can remotely deploy and securely manage their entire network of Android-powered Elo devices – for one to thousands of devices at a time. From deploying content and managing settings to maintaining the operating system, technical staff can leverage EloView to increase uptime and security. With this integration, TeamViewer adds the capability to remotely troubleshoot devices including the ability to make changes during a live session at the device level – all without leaving the EloView platform. This provides remote technicians the visibility to understand what’s happening on a specific device and the power to fix it without requiring an onsite attendant. TeamViewer also provides chat (for attended devices), device diagnostics, and push/pull of WiFi settings.

 

“The pandemic has highlighted how critical remote device access is for protecting people and limiting exposure from person-to-person interactions,” said Frank Lung, senior product manager at Elo. “For Elo customers looking to reopen quickly and safely, the integration with TeamViewer adds a powerful support mechanism as they strive to deploy technology that minimizes the amount of manual and on-site support required.”

 

Benefits of this integration to existing TeamViewer customers include:

  • Easy setup and activation of remote-control functionality on Elo-enrolled devices
  • Remote control access to any enrolled Elo device with one click directly from within EloView
  • Technical issue troubleshooting, reducing the need for onsite technicians

 

“Elo is an important integration partner for TeamViewer, with organizations around the world using Elo’s modular platform to enable interactive solutions at retail stores, restaurants, museums and other high-traffic venues,” said Constantin Falcoianu, director of business development at TeamViewer.  “Joint customers will be able to kickstart the integration easily and begin enjoying the benefits of remotely accessing and controlling all the devices they manage, at any location.”

 

With this integration, the remote management capability in EloView acts as a catalyst to open a TeamViewer session – no onsite technician approval required – streamlining the process, saving time and decreasing the need for local support. To enable, customers connect to TeamViewer from within the EloView portal and select the device groups they want to access remotely. EloView will automatically deploy and initialize the TeamViewer agent on target devices. A remote-control option appears in the EloView device settings page.  To learn more, visit TeamViewer.com/en/integrations/eloview.

About TeamViewer

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 500,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,000 people globally. In 2019, TeamViewer achieved billings of around EUR 325 million. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com.

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