TeamViewer Tensor™

Enterprise Remote Access and Support for Secure Connectivity

Why TeamViewer Tensor?

Powered by the world’s largest remote connectivity infrastructure — spanning 200 countries and connecting more than 2.5 billion devices. TeamViewer Tensor™ is an enterprise remote connectivity cloud platform, enabling organizations to deploy a large-scale IT management framework to access, support, and control any device or machine quickly and easily from anywhere, anytime.

TeamViewer Tensor has industry-grade security to protect your data including features like end-to-end encryption (4096-bit RSA/256-bit AES) and protocols that meet strict security certifications and compliance standards.

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How Remote Access Helps Enterprises Improve IT Service and Employee Satisfaction

In this eBook, you’ll discover how enterprise support technicians are using remote access to troubleshoot and resolve technical issues for mobile workers faster and more efficiently.

Seamless Remote Support

Whether you’re running customer support, employee IT support, technical operations, supply chain management, or operational technology, your customer and employee experience depend on having fast, flexible, easy-to-use remote support technology that helps you solve technical problems as quickly and smoothly as possible — without compromising data security.

  • Deliver a next-gen customer and employee support experience for faster issue resolution, higher customer and employee satisfaction, and stronger brand loyalty and retention
  • Provide end-to-end encrypted remote support for any device or machine, whether manned or unmanned to reduce downtime and on-site repair costs
  • Enhance your customer service with secure next-gen support for mobile apps or web browsers, without accessing the entire device, ensuring customer privacy and GDPR-compliant support

Easy-to-Use Remote Access

When working from home or working on-the-go, your enterprise IT teams and employees can stay productive from anywhere with secure remote access to computers, mobile devices, servers, machines, or operational technology (OT). With TeamViewer Tensor remote access, their desktop files and corporate applications are always just a few clicks away. Enable your organization to work from anywhere to keep your business running efficiently — all without VPN.

  • Offer remote work flexibility by enabling your workforce to remotely connect to corporate computers and mobile devices across platforms, from anywhere, anytime
  • Remotely manage, monitor, and control industrial equipment and machines to improve operational efficiency, reduce issue resolution time, and maximize uptime
  • Maintain and manage enterprise servers and Android-based point-of-sale (POS) systems, troubleshooting problems from anywhere in real time to minimize unplanned downtime

ServiceNowMicrosoft Intune

Instantly add remote access and remote control capabilities to any application with the TeamViewer Integration Suite

With the complexity and ever-increasing number of corporate applications, further fueled by new challenges due to remote or hybrid-remote work, IT organizations and support teams struggle with optimizing operations to provide faster support services for employees and customers across diverse platforms and devices.

We’ve made it easy to use TeamViewer remote support solutions with our growing list of integration partners including ServiceNow and Microsoft Intune.

Key Use Cases
Enterprise IT Support

Keep employees productive and frustration-free, help solve their IT problems faster with real-time remote support for your enterprise.

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Customer Support

Provide instant remote support for customers anywhere, anytime, across devices and platforms — the moment they need it most. Securely connect to remote devices, access files, and applications, take control of remote systems, and troubleshoot problems as though you were there in person.

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Remote Work

Empower your employees to work securely from anywhere, anytime. Business travel, offsite meetings, or just working from home: give your teams access to desktops, corporate servers, network files, and enterprise systems — without requiring a VPN.

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Remote Access to Servers

Manage, maintain, and remotely control enterprise servers from anywhere, anytime for fast troubleshooting to minimize downtime.

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Mobile Device Support

Resolve mobile device issues quickly and conveniently from your computer, tablet, or smartphone to keep your customers and employees productive on-the-go.

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Mobile App Customer Support

Optimize your mobile app support services by integrating TeamViewer remote access and remote control functionalities seamlessly into your mobile apps. Secure and GDPR compliant, mobile app customer support enables support agents to access and see information in the app only, not the entire mobile device.

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Co-Browsing Online Customer Support

Support your website users with secure screen sharing co-browsing technology. Optimized for web and mobile devices, co-browsing enables your support agents to see customer screens in real-time and chat with them to resolve issues or answer questions, without exposing sensitive or private data.

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Feature Highlights
Conditional Access

Conditional Access

Prevent unauthorized connections with an advanced rule-, expiration-based engine to manage user, group, and device access permissions at the highest level of granularity.

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Single Sign-On

Single Sign-On

Use your existing SAML 2.0 identity provider for secure user authentication that complies with corporate policies.

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Multitenancy

Multitenancy

Multitenancy enables you to standardize usage of TeamViewer Tensor across your main and satellite organizations with simplified license sharing and management further reducing complexity and providing greater transparency to central IT.

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Silent Rollout

Silent Rollout

Mass deploy TeamViewer Tensor silently to hundreds or thousands of devices with just a few clicks.

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Mobile SDK

Mobile SDK

Seamlessly integrate in-app support for your mobile apps, for instant, secure, GDPR- compliant, without requiring separate software installations or exposing private device information or enabling access to the entire mobile device.

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Co-Browsing

Co-Browsing

Provide a superior customer experience with secure browser screen sharing technology, enabling support teams to see their active web browser tab in real-time to resolve issues faster, without exposing sensitive data, improving support efficiency and service quality.

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Auditability

Auditability

Comprehensive logging and reporting of all user actions for auditability, risk detection, security compliance, and quality assurance.

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Remote Device Control

Remote Device Control

Remotely control a wide range of unattended devices, like kiosks, digital signage, and point of sale (POS) systems, as well as internet-enabled devices and machinery.

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User Groups and Roles

User Groups and Roles

Manage disparate IT groups and accelerate user onboarding in your enterprise with smart automation of permission management using user groups and user roles with just a few clicks. Eliminate recurring IT administrative tasks and get more done today!

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Managed Groups

Managed Groups

Manage scale and IT complexity with ease using Managed Groups helping large IT organizations save time and effort.

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TeamViewer Tensor for Internal Remote Support

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Forrester Consulting’ Total Economic Impact™ of TeamViewer Tensor

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Top 6 reasons to adopt TeamViewer Tensor

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1,400+

Enterprise Customers

2.5+ Billion

installations

530,000+

subscribers

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