TeamViewer Tensor: Secure SaaS Enterprise Remote Connectivity

Deliver the Best Customer and Employee Experiences Seamlessly Across Devices and Platforms

Next-gen enterprise remote access and support — infinitely scalable and securely controlled.

TeamViewer Tensor™ is an enterprise remote connectivity cloud platform, enabling organizations to deploy a large-scale IT management framework to access, support, and control any device or machine quickly and easily from anywhere, anytime. Powered by the world’s largest remote connectivity infrastructure — spanning 200 countries and connecting more than 2.5 billion devices — TeamViewer Tensor scales linearly to meet enterprise requirements, providing fast, reliable connectivity and real-time support tools in a secure, instantly deployable SaaS environment.

Enterprise Remote Connectivity Solutions

Maximize Productivity, Reduce Costs, and Provide Better IT Services with a One Integrated Remote Access and Support Platform

Secure Enterprise Remote Access and Support, Reimagined for Next-Gen Experiences

TeamViewer Tensor secure remote connectivity powers employee IT support and customer support for organizations across all industries around the world, enabling support technicians to instantly connect to, manage, remotely control and support any computer, mobile device, Human-Machine Interface (HMI), and industrial asset — from anywhere, anytime, across platforms and devices.

Enhance Your Brand Experience with Frustration-Free, Seamless Remote Support

Whether you’re running customer support, employee IT support, technical operations, supply chain management, or operational technology, your customer and employee experience depend on having fast, flexible, easy-to-use remote support technology that helps you solve technical problems as quickly and smoothly as possible — without compromising data security.

Deliver a next-gen customer and employee support experience for faster issue resolution, higher customer and employee satisfaction, and stronger brand loyalty and retention
Provide end-to-end encrypted remote support for any device or machine, whether manned or unmanned to reduce downtime and on-site repair costs
Enhance your customer service with secure next-gen support for mobile apps or web browsers, without accessing the entire device, ensuring customer privacy and GDPR-compliant support

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Maximize IT and Employee Productivity with Easy-to-Use Remote Access

When working from home or working on-the-go, your enterprise IT teams and employees can stay productive from anywhere with secure remote access to computers, mobile devices, servers, machines, or operational technology (OT). With TeamViewer Tensor remote access, their desktop files and corporate applications are always just a few clicks away. Enable your organization to work from anywhere to keep your business running efficiently — all without VPN.

Offer remote work flexibility by enabling your workforce to remotely connect to corporate computers and mobile devices across platforms, from anywhere, anytime
Remotely manage, monitor, and control industrial equipment and machines to improve operational efficiency, reduce issue resolution time, and maximize uptime
Maintain and manage enterprise servers and Android-based point-of-sale (POS) systems, troubleshooting problems from anywhere in real time to minimize unplanned downtime

Key Use Cases

Enterprise IT Support

Keep employees productive and frustration-free, help solve their IT problems faster with real-time remote support for your enterprise.

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Customer Support

Provide instant remote support for customers anywhere, anytime, across devices and platforms — the moment they need it most. Securely connect to remote devices, access files, and applications, take control of remote systems, and troubleshoot problems as though you were there in person.

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Remote Work

Empower your employees to work securely from anywhere, anytime. Business travel, offsite meetings, or just working from home: give your teams access to desktops, corporate servers, network files, and enterprise systems — without requiring a VPN.

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Remote Access to Servers

Manage, maintain, and remotely control enterprise servers from anywhere, anytime for fast troubleshooting to minimize downtime.

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Mobile Device Support

Resolve mobile device issues quickly and conveniently from your computer, tablet, or smartphone to keep your customers and employees productive on-the-go.

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Mobile App Customer Support

Optimize your mobile app support services by integrating TeamViewer remote access and remote control functionalities seamlessly into your mobile apps. Secure and GDPR compliant, mobile app customer support enables support agents to access and see information in the app only, not the entire mobile device.

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Co-Browsing Online Customer Support

Support your website users with secure screen sharing co-browsing technology. Optimized for web and mobile devices, co-browsing enables your support agents to see customer screens in real-time and chat with them to resolve issues or answer questions, without exposing sensitive or private data.

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Feature Highlights

Conditional Access

Prevent unauthorized connections with a rule-based engine to manage user, group, and device access permissions at the highest level of granularity.

Single Sign-On

Use your existing SAML 2.0 identity provider for secure user authentication that complies with corporate policies.

Multitenancy

Manage separate IT sub-organizations within your TeamViewer Tensor deployment for centralized IT administration and license management.

Silent Rollout

Mass deploy TeamViewer Tensor silently to hundreds or thousands of devices with just a few clicks.

Mobile SDK

Seamlessly integrate in-app support for your mobile apps, for instant, secure, GDPR- compliant, without requiring separate software installations or exposing private device information or enabling access to the entire mobile device.

Co-Browsing

Provide a superior customer experience with secure browser screen sharing technology, enabling support teams to see their active web browser tab in real-time to resolve issues faster, without exposing sensitive data, improving support efficiency and service quality.

Auditability

Comprehensive logging and reporting of all user actions for auditability, risk detection, security compliance, and quality assurance.

Remote Device Control

Remotely control a wide range of unattended devices, like kiosks, digital signage, and point of sale (POS) systems, as well as internet-enabled devices and machinery.