*Click…* Another customer just clicked away from your website. Why? Because they got stuck in the checkout process and didn’t know how to proceed. Others were frustrated, unable to find the information needed to make a buying decision. And some didn’t know how to use your online services to manage their customer account.
Now what? Customer complaints flood your support lines. Your customers rant on social media about poor service. And bad reviews pile up. Your brand reputation is at stake — all because you weren’t able to meet the demand for instant support customers expect on all channels, at all times.
And that’s where TeamViewer Tensor co-browsing comes in to help enhance your online customer support experience. With co-browsing, your support teams can instantly share screens with customers to see the active web pages they’re on to help them in real-time — without sharing sensitive data. The result? Higher customer satisfaction, faster issue resolution, better retention, and stronger brand loyalty — not to mention extremely efficient and productive support workflows.