Press release 02.07.2020

New Features Added to TeamViewer Integration with ServiceNow

New integration enhancements provide improved IT asset and operational management for large organisations

TAMPA BAY, Fla., July 2 , 2020 – TeamViewer®, a leading global provider of secure remote connectivity solutions, announced new integration capabilities with ServiceNow, available in the ServiceNow Store. The integration was initially introduced in 2016 and has been expanded upon, offering deeper and broader functionality, which now includes several enhancements aimed at improving IT asset and operational management for larger or complex organisations.

The TeamViewer Remote Support Integration with ServiceNow enables IT departments and support agents to optimise communication with internal or external users to improve efficiency and increase customer satisfaction.  The consolidated TeamViewer Dashboard provides an efficient way to manage multiple support requests at the same time, detailed reporting on how TeamViewer is used and the ability to also connect and take control of any device within the ServiceNow connected network in attended or unattended mode.

Key enhancements include:

  • Support for unattended remote control to corporate assets managed by ServiceNow
  • Ability to mass provision many devices programmatically for remote control, through ServiceNow CMDB (Configuration Management Database)
  • Central control of unattended access privileges with new security roles introduced
  • Automatic linking of CMDB items in any ServiceNow Task to enable one-click unattended remote control from any component the Asset is referenced (e.g. Incidents)
  • Detailed central connection reports
  • For more information, please click here.

“We offer our customers the ability to connect to end-user devices to trouble shoot an issue within the ServiceNow platform, but now also through the same screen have one-click access to unattended corporate devices,” say Alfredo Patron, executive vice president of business development at TeamViewer.  “Our newly enhanced asset management also makes monitoring and IT maintenance tasks much more easily accomplished with automation and mass provisioning.”

Authorised administrators can easily deploy the TeamViewer integration with ServiceNow company-wide in just a few small steps, enabling remote support for all types of managed end-user and corporate end points directly from within the ServiceNow dashboard.

To leverage this integration, organisations will need a ServiceNow license and a compatible TeamViewer plan.  For more information, go to https://www.teamviewer.com/en-us/integrations/servicenow/.

About TeamViewer
TeamViewer is a leading global software provider for digital networking and collaboration. Founded in 2005 in Göppingen, Germany, the company employs around 700 people from more than 50 countries. Its flagship product, TeamViewer, is an all-in-one solution for remote support, remote access, and online meetings. The software actively runs on more than 400 million devices, of which at least 25 million are connected to TeamViewer at any point in time. The company’s product portfolio is complemented by solutions for IT monitoring, data backup, anti-malware and web-conferencing. TeamViewer was acquired by Permira in 2014. Further information is available at: www.teamviewer.com

TeamViewer Germany GmbH
Jahnstr. 30
73037 Göppingen

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Phone: +49 (0) 7161 60692 410
E-Mail: press@teamviewer.com

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