TeamViewer and MobileIron Launch Significant Upgrade to Help@Work for iOS Powered by TeamViewer

IT Administrators Can Use TeamViewer Remote Support Sessions to Better Support iOS users

 

Tampa Bay, March 15, 2019– TeamViewer®, a global leader in secure remote connectivity solutions, today announced a significant update to the integration of TeamViewer on the MobileIron platform. A new version of the Help@Work for iOS powered by TeamViewer is now available, which implements a user-friendly and seamless way for administrators to remotely view their customers’ iOS devices.

“Help@Work transforms the help desk experience for users on iOS and Android devices by allowing them to ask for help and share their screen with a help desk agent with click-of-a-button,” says Chris Dobrec, VP of product management at MobileIron. “Users no longer waste valuable time trying to verbalize the issue, and IT staff is more efficient when troubleshooting device issues.”

“MobileIron is a leading Unified Endpoint Management (UEM) platform and a strategic partner to TeamViewer,” says Alfredo Patron, SVP of business development at TeamViewer. “With this release, we bring to Help@Work a powerful and easy-to-use solution for businesses so they can provide remote support to all iOS devices and improve productivity.”

TeamViewer has been integrated with MobiIeIron since 2015 to provide remote control functionality for Android devices. The new solution for iOS devices is innovative as it enables the administrator to send a request for a remote view session to the end user without the need for any pre-configuration (and complexity) from the end user.

Highlights and benefits:

• IT professionals can initiate hassle-free connections to iOS devices and resolve issues much faster (until now the customer had to manually launch the MobileIron app to see the incoming request).
• With this update, there is now a common interface and flow for connecting to Android and iOS devices.
• With the TeamViewer solution, support staff can now automatically get an initial diagnostic view (CPU, memory, battery and storage space) along with key device details (e.g. operating system & hardware versions) upon connection, without the user taking further action.

About MobileIron
MobileIron provides the secure foundation for modern work. For more information, please visit www.mobileiron.com.

About TeamViewer

As a global connectivity powerhouse, TeamViewer empowers users to connect anything, anywhere, anytime. Its market-leading solutions offer secure remote access, support, control and collaboration capabilities for online endpoints of any kind. By innovating with cutting-edge yet easy-to-deploy Augmented Reality (AR) and Internet of Things (IoT) implementations, the company enables businesses of all sizes to tap into their full digital potential. TeamViewer has been activated on more than 2.5 billion devices and serves at least 40 million concurrent connections at any time. Founded in 2005, the company employs more than 700 people in offices across Germany, the United States, Japan, India and Australia. For more information, go to www.teamviewer.com and follow us on social media.

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