Founded in 1990, Radius Payment Solutions offers a market leading range of products and services – such as telematics, fuel cards, EV charging and much more – to businesses of all sizes. Operating across 53 offices in 18 countries and serving 300,000 customers globally, Radius is one of the world’s fastest growing companies in its segment.
A global team of 2,500 employees provides products across six core divisions: Radius Fuel Solutions, Telematics, Radius Insurance, Radius Vehicle Solutions, Radius Connect and Radius Chargepoint & Energy.
Radius’ expansion in its product portfolio and markets resulted in the IT team needing to use solutions that could keep up with the demands of an organisation operating at scale. With more than 50,000 processed support tickets per year, the team required a remote support solution that could enable their staff in assisting IT issues across the globe in a scalable and secure manner.
Furthermore, Radius needed a remote support solution that could offer features such as single sign-on (SSO), auditability, as well as a granular control on who could and could not use remote assistance on the organization’s digital end points.
The recent implementation of TeamViewer Tensor has enabled Radius to scale and extend remote support to their employees, partners, and customers. Adopting TeamViewer Tensor enabled agility and greater flexibility to the central IT team based in Crewe / UK in assisting its workforce in a quick, easy, and seamless manner.
TeamViewer Tensor now provides the ideal balance of security-first features and functionalities to strengthen Radius’ remote support experiences. The IT team can easily control and regulate user access and event logging to provide a comprehensive audit trail and demonstrate compliance with best practices and legislation. Furthermore, Tensor integrates with the existing IT infrastructure, such as the ticketing platform.
All combined, this helps Radius deliver secure remote support experiences to their employees, customers, and key stakeholders in their value chain.
With TeamViewer, Radius was able to achieve:
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