The recent implementation of TeamViewer Tensor has enabled Radius to scale and extend remote support to their employees, partners, and customers. Adopting TeamViewer Tensor enabled agility and greater flexibility to the central IT team based in Crewe / UK in assisting its workforce in a quick, easy, and seamless manner.
TeamViewer Tensor now provides the ideal balance of security-first features and functionalities to strengthen Radius’ remote support experiences. The IT team can easily control and regulate user access and event logging to provide a comprehensive audit trail and demonstrate compliance with best practices and legislation. Furthermore, Tensor integrates with the existing IT infrastructure, such as the ticketing platform.
All combined, this helps Radius deliver secure remote support experiences to their employees, customers, and key stakeholders in their value chain.