ナレッジベース

データ・監査ログ

最終変更: 2024/03/20

このページでは、Chatvisor によって追跡される監査ログについて説明します。

一般的な監査ログはプラットフォーム全体でキャプチャされます。 マネージャー➔アクティビティ ログでテナント管理者として表示できます。ログごとに、テナントユーザー ID が保存されます。

Type	Name	Description	Data
START_CALL	[Call] Start	1 to 1 audio / video / screen sharing call is started	callID. customerID
MESSENGER_SEND	[Messenger] Send message	Message was sent Via the Live Chat	customerlD
LIVE_VIEW	[LiveView] joined	User joined a Co-Browsing session	sessionID
LOGGED_IN	[Account] Logged in	User logs in
ONLINE_STATUS_ONLINE	[Agent] Go Online	User goes online (uses the Go online button)
ONLINE_STATUS_OFFLINE	[Agent] Go Offline	User goes offline (uses the Go offline button)
STATUS_CHANGE	[Chat] Status changed	Status of a chat conversion changed (i.e. Unresolved -> Done)	customerID, status , messageID
ROLE_CHANGE	[Roles] changed	Role of a tenant user changed	role name , tenant user
PERMISSION_CHANGE	[Permissions] changed	Permissions within a role changed.	role name , [permissions]
PLUGIN_CHANGE	[Plugin] changed	The configuration of a plugin changed.	new plugin configuration
SETTINGS_CHANGE	[Settings] changed	Settings changed (i.e. Security settings)	new setting configuration
MEETING_CHANGE	[Meeting] changed	Meeting changed (Title of a meeting has changed, Meeting was created...)	CREATE_OR_UPDATE, DELETE, conference data
CONFERENCE_AGENT	[Meeting] Agent joined	Agent joined a conference meeting	callID, customerID
CONFERENCE_RECORDING	[Meeting] Recording started	Recording of a conference started	callID, customerID , joined agents , tags

共同ブラウジングセッションごとに追跡されるさまざまなイベントがあり、エージェントまたは顧客から実行されたアクションを後で確認するために使用できます。すべてのイベントについて、タイムスタンプ、タイプ、エージェントの場合、および追加情報 (クリックされたID) がログに記録されます。

Type	Name	Description	Data
CLICK	Clicked on element	An element was clicked by agent or customer	element name/id
SCROLL	Scroll on page or element	Scroll event was executed on specific element or whole page	scroll position, element name/ id
FORM	Form sent	Form was submitted	form name/ id
INPUT	Input changed	User input was triggered (i.e. text input)	text input , element name/ id
PAGE-CHANGE	Page changed	Page change	page name
SELECTION	Text or elements selected
CUSTOM_EVENT	Custom event was triggered via API		event type + value
ROLE_CHANGE	[Roles] changed	Role of a tenant user changed	role name , tenant user
PERMISSION_CHANGE	[Permissions] changed	Permissions within a role changed.	role name , [permissions]
PLUGIN_CHANGE	[Plugin] changed	The configuration of a plugin changed.	new plugin configuration
SETTINGS_CHANGE	[Settings] changed	Settings changed (i.e. Security settings)	new setting configuration
MEETING_CHANGE	[Meeting] changed	Meeting changed (Title of a meeting has changed, Meeting was created...)	CREATE_OR_UPDATE, DELETE, conference data
CONFERENCE_AGENT	[Meeting] Agent joined	Agent joined a conference meeting	callID, customerID
CONFERENCE_RECORDING	[Meeting] Recording started	Recording of a conference started	callID, customerID , joined agents , tags