Screen Sharing allows you to see what your customer sees, therefore provides you with visual context. Screen Sharing can be started with just a click (no downloads or installations) and is able to transfer desktop applications or whole screens.
In Live View you find yourself an overview of all currently active Screen Sharing sessions on your website. With every session, some additional information is displayed:
Session Id
is the unique number to identify a user among all your current website visitors.📌Note: To make use of this feature, it requires a special configuration