Forms

Summary

With Forms you collect customer requests (+ contact information) during off-duty times, and gather feedback after completed support interactions.

By clicking + New Forms you will create a new Form.

Label	Description
Form Name	name of your form, not visible to customers
Description	will be the header of your form, explain the customer your intention here

Label	Description
Success Message	message that will be sent after completion of the Form

By clicking + Add field you create new form fields to expand your Form. Field elements can be ordered by using the options on the left.

Name of your field. This is only for you and will not be visible to customers.

There are different types of inputs:

Label	Description
Text input	plain, open text input
Selection input	creates a drop-down menu with the defined Options (separate options with ',')
True/False	creates a checkbox
Rating	creates a 5-star rating scheme
Textarea	creates a text area where the customer can enter a text

In the preview you can exactly see, what your Form will look like.