Customer Success Story

H3C

TeamViewer helps H3C achieve a higher level of digital transformation in hundreds of industries

He Ying, Director of CT Product Support Team, Technical Support Center, H3C

TeamViewer ensures a smooth and efficient connection, shortens the time for troubleshooting, saves travel costs, and improves customer satisfaction.

H3C Technologies handles hundreds of thousands of customer cases each year.

Challenges

  • Up to now, the remote support software they used sometimes had problems of version inconsistencies with their clients, resulting in an unstable connection or a connection termination
  • A professional, safe, and stable remote support solution had to be found that would positively support H3C‘s image

Solution

H3C uses TeamViewer remote support solutions to help quickly solve technical problems encountered by clients in the process of going online, production, debugging, after-sales, operation and maintenance.

Results

TeamViewer is stable, and can be used with different versions and even weak internet connection, resulting in stable connections.

  • This leads to a faster and more accurate diagnosis and troubleshooting
  • An estimated travel cost saving would be around 2500 yuan each time, or 540,000 yuan annually

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