MACO

At the MACO Group, an international manufacturer of high-quality window and door fittings with headquarters in Salzburg, Austria, around 40 IT specialists provide emergency help with hardware and software problems.

Challenges

• Retire an existing, no longer up-to-date remote support solution
• Lower IT support costs for 2,300 employees as well as customers in 35 countries
• Increase the quality of remote sessions for improved customer satisfaction

Solution

TeamViewer was selected as a new remote solution. The software meets all requirements for efficiency and flexibility while reducing costs. The IT team now enjoys stable connections every time, which has allowed to cut the time spent per support case by around 20 percent.