Customer Success Story
Heritage Bank of Commerce
With TeamViewer, IT supporters are now able to jump onto a computer to resolve issues in a matter of minutes
Founded in 1994, Heritage Bank of Commerce is a premier community business bank in the heart of Silicon Valley – a bank founded by businesspeople, for businesspeople.
Challenges
- Support over 200 employees in ten branch locations
- Preserving security throughout the remote access process
- Increase ratings on customer satisfaction surveys
Solution
The Heritage Bank of Commerce selected TeamViewer as their remote access software of choice, enabling the six person IT staff to effectively support over 200 employees in their ten branch locations.
