Customer Success Story

The Pacific Islands Ocean Observing System (PacIOOS)

Providing residents around the Pacific Ocean with vital, real-time oceanographic information

Joe Gilmore, PacIOOS data systems manager

Manually updating these kiosks would be huge because most of it would be command line driven, which is extremely tedious. And other remote support solutions just don’t match up to TeamViewer since many don’t have that high level of security.
city in Hawaii
PacIOOS logo

PacIOOS provides real-time ocean information through public kiosks in six different time zones, including 2,300 individual islands across the Pacific. Access to this information helps to predict coastal events — such as storms, wave heights, and sea level change. Thanks to TeamViewer, PacIOOS can remotely maintain these kiosks and provide support in some of the most distant areas of the world, like Guam and the Marshall Islands.

Challenges

  • Maintaining and supporting public kiosks for residents, tourists, and scientist that provide ocean observation and weather forecast information
  • Enabling secure online connectivity from remote insular Pacific island locales
  • Providing remote support across various platforms: Android, iOS, MacOS, and Linux

Solution

TeamViewer’s superior stability, security, and cross-device compatibility enabled the PacIOOS Data Systems team to easily maintain and support remote kiosks across the pacific region. The information provided by these kiosks helps residents, tourists, and scientists stay safe, have fun, and learn more about the wonders of the Pacific Ocean.

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