Plug Power Inc. takes training to the next level
Remote training sessions for service technicians
As a rapidly growing company, pausing training efforts in face of the pandemic was not an option for Plug Power. Developing remote training kits, based on the Frontline solution xInspect, was crucial to keep trainings running when travelling to the training facilities was impossible. The result: An intuitive out-of-the-box training experience – 100% remote.
With TeamViewer Frontline solutions, Plug Power is now able to carry out their training 100% remotely, which has ensured business continuity in times of pandemic-induced travel restrictions. Besides increasing the location-independency, TeamViewer Frontline offered a new take on Plug Power’s education efforts. In the classic in-person trainings, often only one student would demonstrate the required activity live in front of the class. In the remote version, all students must carry out the steps and document them, creating a truly hands-on learning experience. In an employee survey, the remote training received excellent feedback. The students pointed out that the interactive new method is more engaging. It leaves them with a motivating experience of accomplishing direct results and instant confirmation, proving that they have mastered a new skill.
The ROI of the solution was achieved after only four training classes, mainly by cutting back on travel and accommodation costs that would be created by on-site trainings. Even though their training center will resume operations post-pandemic, Plug Power is planning to offer certain training modules remotely, especially for upskilling already experienced technicians.